WHOLESALE AND RETAIL OPERATIONS
PURPOSE
This wholesale-and-retail-operations-nqf-3 qualification will serve to provide the W&R sector with personnel that can perform the operational functions to industry standards, optimise productivity and improve service levels.
COURSE CONTENT
Module 1: Work and Career Orientation
- Motivate and build a team
- Investigate life and work-related problems using data and probabilities
Module 2: Communication
- Communicate in an assertive manner with clients and fellow workers
- Accommodate audience and context needs in oral/signed communication
- Interpret and use information from texts
- Use language and communication in occupational learning programmes
- Write/present/sign texts for a range of communicative contexts
Module 3:Mathematical Literacy
- Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
- Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
- Use mathematics to investigate and monitor the financial aspects of personal, business and national
issues
Module 4: Fundamentals of Wholesale and Retail
- Define the core concepts of the wholesale and retail environment
- Explain the factors that impact on the bottom line of a Wholesale and Retail unit
Module 5: Operate in a Wholesale and Retail Environment
- Apply theft, fraud and safety controls in a Wholesale and Retail outlet
- Build customer relations in an operational unit
- Sell products to customers in a wholesale and retail outlet
- Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment
- Replenish stock in a retail business
DELIVERY
Duration: 12 Months
Delivery: Classroom/Online/Blended
ENTRY LEVEL REQUIREMENTS
Grade 10
Computer Literacy
CAREER POSSIBLITIES
Qualifying learners could follow a career in:
- Sellers: Sales Persons and Assistants, Representatives
- Cashiers
- General and Finance Administrators
- Trade Union Officials
- Merchandisers
- Checkout Operators and Office Cash Clerks
- General Clerks
ACCREDITATION
National Certificate in Wholesale and Retail Operations NQF 3
Accreditation: W&R SETA
SAQA ID: 63409
NQF Level: 3
Credits: 120