PURPOSE
This Coaching and Mentoring course is intended for those who need to select and coach first line managers. It is important to select a first line manager who has the potential to grow into
an identified role. It is crucial to know the Key Performance Areas (KPAs) and the Key Result Areas (KRAs) before filling a position. A job profile must be evaluated
in order to determine the KPAs for a first line manager. The purpose of a job profile is to define the function, accountabilities and requirements of a position. This
course explains the difference between KPAs and KRAs, and looks at the employee selection process, assessments and the interview process.
COURSE CONTENT
- Unit 1: Selecting a first line manager
- Selecting a first line manager
- Identifying key performance areas from a first
line manager’s job profile - Understanding the requirements of the first
line manager position - Process of selecting candidates
- Verification methods
- Video on assessing candidates against
position requirements - Interview process
- Making decisions and providing feedback to
candidates
Unit 2: Planning the coaching process
- Planning the coaching process
- Developing a coaching plan
- Steps to take when developing a coaching
plan - Preparing records of expected performance or
performance standards - Creating a system for recording decisions and
commitments prior to coaching
Unit 3: The coaching process
- The coaching process
- Role of a coach
- Purpose, content and schedule of the
coaching process - Conducting a coaching session
- Elements of an effective coaching session
- Coaching strategies
- Coaching meeting checklist
Unit 4: Monitoring and measuring results of coaching sessions
- Monitoring and measuring results of coaching
sessions - Guidelines for assessment
- Giving feedback during and after coaching
sessions - Giving positive feedback
- Recording corrective action where
requirements were not met - Conducting follow-up action
DELIVERY
Duration: 1 Day
Delivery: Classroom/Online
ACCREDITATION
5 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of all courses.
1 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of this course.
