MENTORING AND COACHING

  • PURPOSE

  • COURSE CONTENT

  • DELIVERY

  • ACCREDITATION

This course is intended for those who need to select and coach first line managers. It is important to select a first line manager who has the potential to grow into
an identified role. It is crucial to know the Key Performance Areas (KPAs) and the Key Result Areas (KRAs) before filling a position. A job profile must be evaluated
in order to determine the KPAs for a first line manager. The purpose of a job profile is to define the function, accountabilities and requirements of a position. This
course explains the difference between KPAs and KRAs, and looks at the employee selection process, assessments and the interview process.

Unit 1: Selecting a first line manager

  1. Selecting a first line manager
  2. Identifying key performance areas from a first
    line manager’s job profile
  3. Understanding the requirements of the first
    line manager position
  4. Process of selecting candidates
  5. Verification methods
  6. Video on assessing candidates against
    position requirements
  7. Interview process
  8. Making decisions and providing feedback to
    candidates

Unit 2: Planning the coaching process

  1. Planning the coaching process
  2. Developing a coaching plan
  3. Steps to take when developing a coaching
    plan
  4. Preparing records of expected performance or
    performance standards
  5. Creating a system for recording decisions and
    commitments prior to coaching

Unit 3: The coaching process

  1. The coaching process
  2. Role of a coach
  3. Purpose, content and schedule of the
    coaching process
  4. Conducting a coaching session
  5. Elements of an effective coaching session
  6. Coaching strategies
  7. Coaching meeting checklist

Unit 4: Monitoring and measuring result of coaching sessions

  1. Monitoring and measuring results of coaching
    sessions
  2. Guidelines for assessment
  3. Giving feedback during and after coaching
    sessions
  4. Giving positive feedback
  5. Recording corrective action where
    requirements were not met
  6. Conducting follow-up action

Duration: 1 Day

Delivery: Classroom/Online

 

5 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of all courses.

1 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of this course.