COMMUNICATION SKILLS

  • PURPOSE

  • COURSE CONTENT

  • DELIVERY

  • ACCREDITATION

Communication is the giving, receiving or exchange of information, opinions or ideas through writing, speech or visual means so that the material communicated is completely understood. Good communication matters because business organisations are made up of people.
Typically, managers spend 75 to 80 per cent of their time engaged in some form of communication. Thus, communication is the essence of management, and the basic functions of management cannot be performed well without effective communication.

Unit 1: Introduction to communication

  1. Why is communication
    important in business?
  2. Communication process
  3. Purpose of communication
  4. Types of communication
  5. Email format

Unit 2: Meetings

  1. Types of meetings
  2. Role of agendas in meetings
  3. Meeting procedures
  4. Process of chairing a meeting

Unit 3: Report writing

  1. Report writing
  2. Types of business reports
  3. Data collection
  4. Compiling a report
  5. Report writing process

Unit 4: Oral Presentations

  1. Introduction
  2. Creating the presentation
  3. Building the presentation
  4. Delivering your presentation

Duration: 1 Day

Delivery: Classroom/Online

 

5 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of all courses.

1 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of this course.