The course covers body language, facial expressions, gestures, and tone of voice to convey messages effectively and build rapport with others. The online course includes instruction on writing clear and concise emails, reports, memos, and other written communications, focusing on grammar, punctuation, and formatting.
PURPOSE
Communication skills online course plays a fundamental role in how individuals connect, collaborate, and navigate various aspects of life, contributing to personal fulfilment and professional success.
COURSE CONTENT
Unit 1: Introduction to communication
- Why is communication
important in business? - Communication process
- Purpose of communication
- Types of communication
- Email format
Unit 2: Meetings
- Types of meetings
- Role of agendas in meetings
- Meeting procedures
- Process of chairing a meeting
Unit 3: Report writing
- Report writing
- Types of business reports
- Data collection
- Compiling a report
- Report writing process
Unit 4: Oral Presentations
- Introduction
- Creating the presentation
- Building the presentation
- Delivering your presentation
DELIVERY
Duration: 1 Day
Delivery: Classroom/Online
ACCREDITATION
5 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of all courses.
1 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of this course.
