BUSINESS PRESENTATION SKILLS

Unit 1: Interact successfully in oral/signed communication

• Contributions to group work are appropriate to the task and nature of the group, and promote effective communication and teamwork. 
• Interviews successfully establish a relationship appropriate to the context and provide a non-threatening opportunity for participants to share information. 
• Participation in formal meetings is appropriate to the purpose and context of the meeting. Participation is consistent with meeting procedures and contributes to the achievement of meeting objectives. 
• Participation in discussions, debates or negotiations is appropriate to the purpose and topic. Participation is consistent with the formality of procedures and contributes to meaningful interaction between participants. 
• Responses to the ways others express themselves are sensitive to different socio-cultural contexts. 

Unit 2: Use strategies that capture and retain the interest of an audience

• Key words/signs, pace and pause, stress, volume and intonation or sign size, pace, rhythm and non-manual features (NMFs) are used in appropriate ways to reinforce the message. 
• Body language is appropriate to context and topic and reinforces main ideas and points of view. 
• Formal communications are planned in writing/signing, and plans are detailed, complete, and realistic with respect to time allocation and content. 
• Visual aids are appropriate to the topic and context and enhance the presentation and the transfer of information and understanding. 
• Techniques are used to maintain continuity and interaction. 

Unit 3: Identify and respond to manipulative use of language

• Facts and opinions are identified and distinguished. 
• The omission of the necessary information is noted and addressed. 
• The implications of how the choice of language structures and features, specifically tone, register, style and point of view affects audience interpretations of spoken/signed texts are explained. 
• Distortion of a contributor’s position on a given issue is explored with specific reference to what has been selected and omitted.