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The Advanced Excel Level 3 online course will guarantee that the learner is capable of communicating and liaising with team members, departments within the organization, and external sales support structures in such a way that the sales function in Sales and Support Services is more effective.
COURSE CONTENT
Unit 1: Understand the functions and roles of team members and of the internal departments of the organisation.
- The organisational structure is described as applicable to a typical sales organisation.
- Responsibilities and authority of staff in a typical sales organisation are explained in terms of their roles and functions.
- Not adhering to limits of authority is explained in terms of the impact on a business.
- The interaction between team members and the different internal departments are described in terms of the support it provides to the sales function.
Unit 2: Describe the functions and roles of the external sales support structures.
- The Responsibilities and authority of the related external sales support structures are explained in terms of their functions and roles.
- Knowledge of the different external sales support structures is demonstrated in terms of how they support the sales function.
Unit 3: Optimise relationships between stakeholders.
- The importance/benefits of a good relationship with role players are explained in terms of the impact it has on business.
- The ability to manage conflict is demonstrated in terms of how to minimise offence and to maintain respect.
- Participation and constructive debate with fellow employees is demonstrated within the work environment.
DELIVERY
Duration: 5 Day
Delivery: Classroom/Online
ACCREDITATION
SAQA ID: 259879
NQF Level: 3
Credits: 4