This Customer Service qualification is designed to provide learners with the knowledge, skills, and attitudes required to deliver excellent customer service in various business environments. The qualification covers fundamental customer service principles, communication techniques, and problem-solving strategies.

Learning Outcomes

Upon completion of this qualification, learners will be able to:

• Apply customer service principles and best practices
• Communicate effectively with customers using various channels
• Handle customer complaints and resolve conflicts professionally
• Use customer service technology and systems effectively
• Work as part of a customer service team
• Maintain professional standards and ethics

Career Opportunities

This qualification opens doors to various career opportunities including: