This qualification is designed for any individual who is, or wishes to be, involved in the administration function in any organisation or business across any sector or field, as well as in non-commercial organisations such as clubs and charitable organisations. The qualification provides core competencies in information handling, communication, technology use, and organisational skills.

Learning Outcomes

Upon completion of this qualification, learners will be able to:

• Building foundational knowledge and skills for administrative functions across various sectors
• Promoting development of knowledge, skills, and values that release the potential of people
• Providing opportunities for people to move up the value chain in administrative careers
• Developing competencies in professional behaviour including teamwork, conflict resolution, and maintaining secure working environments
• Building computer literacy skills including MS Word, MS Excel, Internet usage, and information system management
• Enhancing communication skills for workplace interactions, text interpretation, and written communication
• Understanding basic business principles, research methods, business environments, and financial statements
• Learning human resources fundamentals including staff introduction and employment relations
• Mastering office administration including equipment maintenance, booking systems, meeting coordination, supply control, and communication planning
• Developing business mathematics skills for financial monitoring, data analysis, and calculations

This qualification is part of a learning pathway starting at Level 2 and potentially extending to degrees at Levels 6-8. It supports Recognition of Prior Learning (RPL) and articulates with several other qualifications at Level 3 and 4.