NQF Level 5 | Services SETA

Office Supervision

Lead office operations with advanced supervision and management skills. This qualification prepares professionals to oversee office functions, manage teams, and ensure efficient administrative operations.

240
Credits
24
Months
NQF 5
Level
Office supervisor leading team

Qualification Overview

This Office Supervision qualification provides comprehensive training in office management, team supervision, and administrative leadership. The programme combines management principles with practical supervisory skills needed to lead office operations, coordinate teams, and ensure efficient workplace productivity across various business environments.

Learning Outcomes

Upon completion of this qualification, learners will be able to:

  • Supervise and lead office teams effectively
  • Plan and coordinate office operations and workflows
  • Manage administrative processes and procedures
  • Monitor performance and provide staff coaching
  • Implement quality control and improvement measures
  • Ensure compliance with organisational policies

Programme Modules

Module 1: Communication and Coordination

  • Communications
  • Handle internal communications within an office environment
  • Scheduling and coordination of various activities in and outside own department
  • Communications

Module 2: Personnel Management and Development

  • Provide planning support on recruitment, selection and disciplinary processes of an organisation
  • Handle conflicts and solve problems within an office environment
  • Conflicts resolution in an office
  • Recruitment, selection and discipline maintenance support

Module 3: Coaching and Mentoring

  • Coaching and mentoring of personnel clerks, filing clerks and data capturers in an office environment
  • Coaching, mentoring and team building

Module 4: Office Supervision and Management

  • Role, functions and fundamentals of office supervision
  • Organising and coordinating work activities

Module 5: Internal Controls and Compliance

  • Internal controls in an office environment
  • Handle compliance to regulations and company procedures
  • Perform financial controls and reporting in an office environment
  • Office internal controls
  • Office Financial controls

Qualification Details

SETA Services SETA
NQF Level Level 5
Credits 240 Credits
Duration 24 Months
SAQA ID 118740

Career Opportunities

  • Office Supervisor
  • Office Manager
  • Administrative Supervisor / Team Leader
  • Facilities / Office Services Coordinator
  • Human Resources Assistant / Coordinator
  • Customer / Client Liaison Coordinator
  • Finance / Budget Administrator

Need Help?

Contact our qualification specialists for guidance.

[email protected]

Related Qualifications

Explore other Services SETA qualifications

Enquire About Office Supervision Nqf5

If you are applying for a learnership, please don't use this form. Click here to apply for a learnership.