This generic management nqf 4 provides a comprehensive introduction to the principles, theories, and practices of modern management. It is designed to equip students or participants with a strong foundation in management skills and knowledge, which can be applied across various industries and organisational settings.


Module 1: Work orientation

  • Demonstrate knowledge and understanding of HIV/AIDS in a
    workplace, and its effects on a business sub-sector, own
    organisation, and a specific workplace
Module 2: Communication
  • Accommodate audience and context needs in oral/signed
  • Interpret and use information from texts
  • Use language and communication in occupational learning
  • Write/present/sign texts for a range of communicative contexts
  • Engage in sustained oral/signed communication and evaluate spoken/signed texts
  • Read/view, analyse and respond to a variety of texts
  • Use the writing process to compose texts required in the business environment
  • Write/present/sign for a wide range of contexts

Module 3: Mathematical Literacy

  • Apply knowledge of statistics and probability to critically
    interrogate and effectively communicate findings on life related
  • Represent, analyse and calculate shape and motion in 2-and 3-
    dimensional space in different contexts
  • Use mathematics to investigate and monitor the financial
    aspects of personal, business, national and international issues

Module 4: Improving team effectiveness

  • Apply the organisation’s code of conduct in a work environment
  • Conduct a structured meeting
  • Employ a systematic approach to achieving objectives
  • Identify responsibilities of a team leader in ensuring that
    organisational standards are met
  • Motivate and build a team
  • Prioritise time and work for self and team
  • Solve problems, make decisions and implement solutions
  • Identify and explain the core and support functions of an
  • Induct a member into a team
  • Maintain records for a team
  • Describe and assist in the control of fraud in an office
  • Develop administrative procedures in a selected organisation
  • Manage administration records
  • Manage service providers in a selected organisation
  • Apply efficient time management to the work of a

Module 5: Monitor team effectiveness

  • Apply leadership concepts in a work context
  • Monitor the level of service to a range of customers
  • Manage individual and team performance

Module 6: Manage finance

  • Manage expenditure against a budget


Duration: 12 Months

Delivery: Classroom/Online/Blended


Grade 10

Computer Literacy

Communication at NQF Level 3

Mathematical Literacy at NQF Level 3

Computer Literacy at NQF Level 3.


Qualifying learners could follow a career in:

Team Leaders



Section Heads


National Certificate: Generic Management

Accreditation: Services SETA

SAQA ID: 57712 

NQF Level: 4

Credits: 150

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