BUSINESS ADMINISTRATION COURSE NQF 3

Module 1: Maintain a booking system

• Explain the importance of giving accurate information to customers and the need to be aware of time.
• Explain the reasons for providing an efficient service in terms of company profitability and repeat guest business.
• Explain the need to meet customer expectations in terms of knowledge of services and facilities.
• Explain the importance of taking deposits in terms of ‘no shows’.
• Explain the reasons for keeping bookings up to date and following up on unconfirmed bookings
• Explain the importance of keeping other departments informed of current and future bookings.
• Explain the importance of keeping other departments informed of current and future bookings.
• Promote the establishment’s services and facilities at all appropriate times and explain why.
• Determine the availability of services and facilities correctly and communicate this clearly to the guest
• Offer alternative facilities to customers and explain the importance of doing so.
• Given a range of bookings, take down the details and record the booking.
• Provide customers with confirmations of bookings and all relevant information.
• Confirm the bookings and request deposits from customers.
• Given a range of amendments, choose a procedure and give reasons for the method chosen.
• Given a system failure or error in manual systems, decide what action to take.
• Carry out all work in an organised and efficient manner taking account of priorities.
• Describe situations where a guest’s booking has been cancelled incorrectly.
• Describe how performance would be adapted in a different type of establishment.
  

Module 2: Function in a business environment 

• Develop a strategy for maintaining office equipment in accordance with organizational requirements.
• Complete the work for which you are responsible in accordance with organizational procedures, requirements, and priorities.

   

Module 3: Maintain a secure working environment

• Describe and maintain a secure environment by following the security procedure in accordance with organizational requirements.
• Secure customer, staff, and storage areas from unauthorized access in accordance with organizational requirements.

   

Module 4: Communication skills to handle and resolve conflict in the workplace 

• Demonstrate an understanding of different conflict situations in the workplace
• State and explain the difference between feelings and actual problems (contents)
• Handle and resolve a conflict in the workplace

Module 5:Monitor and control office supplies

• Demonstrate an understanding of office equipment maintenance procedures and processes
• Monitor and liaise with maintenance providers
• Conduct routine maintenance on designated office equipment

   

Module 6: Monitor and control the maintenance of office equipment 

• Monitor and control the maintenance of office equipment
• Maintain a booking system
• Co-ordinate meetings, minor events, and travel arrangements
• Monitor and control office supplies
• Plan and prepare meeting communications

Module 7: C0-ordinate meetings, minor events and travel arrangements 

• Identify a date, venue and time for a meeting or event
• Arrange venue and catering
• Make travel, car hire and accommodation arrangements
• Assemble and distribute documentation for meeting or event in good/sufficient time to attendees calculations

Module 8: Achieve personal effectiveness in business environment 

• Plan and organise own work 
• Establish and maintain working relationships 
• Maintain files and records

Module 9: Plan and Prepare meeting communications 

• Demonstrate an understanding of the agenda of meetings 
• Explain the purpose and objective of minutes of meetings 
• Take minutes of meetings 

Module 10: Accommodate audience and context needs in orals/signed communication

• Interact successfully in oral/signed communication.
• Use strategies that capture and retain the interest of an audience.
• Identify and respond to manipulative use of language.

Module 11: Interpret and use information from texts 

• Use a range of reading and/or viewing strategies to understand the literal meaning of specific texts.
• Use strategies for extracting implicit messages in texts.
• Respond to selected texts in a manner appropriate to the context.
• Explore and explain how language structures and features may influence a reader/viewer.

Module 12: Communicate verbally and non-verbally in the workplace 

• Select method of communication.
• Communicate with subordinates.
• Communicate with clients.

Module 13: Understanding of a selected business environment 

• Procedures to maintain a secure working environment are described.
• A high level of security for staff and customers are explained and maintained and the impact on the organisation if not doing this is described.
• The security procedures to be followed in violent situations are described.
• The perpetrators within a violent situation are identified and the correct reporting procedure followed and adhered to under simulated conditions.
• The correct procedure is followed for reporting suspicious items.
• The importance of securing unauthorised areas from customer access is explained.
• Security procedures are described according to organisational requirements.

Module 14: Plan and conduct basic research in an office environment 

• Plan a simple research project
• Gather and collate data relevant to the researc`h question of problem
• Analyse the data obtained from the research
• Prepare and present a report and recommendations based on the findings of the research
• Evaluate the effectiveness and utility of the research

Module 15: Interpret basic financial statements 

• Analyse the basic elements of an income and expenditure statement.
• Analyse the basic elements of a balance sheet.
• Compile a personal assets and liabilities statement.
• Use the evidence in financial statements to make a financial decision.

Module 16: Apply basic business principles 

• Utilise machinery, equipment, materials and time.
• Identify and apply goals aligned to the work situation which reflect the organisational goals.
• Maintain and enhance organisational image and customer service (both internal and external).

Module 17: Employment relations in an organisation

• Demonstrate understanding of the various stakeholders and their roles in an organisation.
• Demonstrate understanding of organisational policies and procedures related to employment.
• Demonstrate understanding of employment related agreements.

Module 18: introduce new staff to the workplace 

• Demonstrate knowledge and understanding of the importance of introducing new staff to the workplace.
• Demonstrate ability to make decisions about practice and to act accordingly.
• Demonstrate ability to learn from own actions and to adapt performance.

Module 19: Introduction to Computers 

• Introduction to Computers
• Input Devices
• Output Devices
• Software

Module 20: Basic Microsoft Excel 

• Getting Started
• Performing Calculations In An Excel Worksheet
• Modifying An Excel Worksheet
• Modifying The Appearance Of A Worksheet
• Managing An Excel Workbook
• Printing Excel Workbooks
• Other Functions
• Google Sheets

Module 21: Basic Microsoft Word 

• Getting Started With Microsoft Word
• Editing A Document
• Formatting Text And Paragraphs
• Adding Tables
• Inserting Graphic Objects
• Controlling Page Appearance
• Proofing A Document

Module 22: Plan, monitor and control an information system 

• Plan storage and retrieval system
• Monitor the implementation of the filing and retrieval system
• Control the implementation of a filing and retrieval system