wholesale and retail operations

WHOLESALE AND RETAIL OPERATIONS NQF 3

  • PURPOSE

  • COURSE CONTENT

  • DELIVERY

  • ENTRY LEVEL REQUIREMENT

  • CAREER POSSIBILITIES

  • ACCREDITATION

This qualification will serve to provide the W&R sector with personnel that can perform the operational functions to industry standards, optimise productivity and improve service levels.

Module 1: Work and Career Orientation

  • Motivate and build a team;
  • Investigate life and work-related problems using data and probabilities

 

Module 2: Communication

  • Communicate in an assertive manner with clients and fellow workers
  • Accommodate audience and context needs in oral/signed communication
  • Interpret and use information from texts
  • Use language and communication in occupational learning programmes
  • Write/present/sign texts for a range of communicative contexts

 

Module 3:Mathematical Literacy

  • Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
  • Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
  • Use mathematics to investigate and monitor the financial aspects of personal, business and national
    issues

 

Module 4: Fundamentals of Wholesale and Retail

  • Define the core concepts of the wholesale and retail environment
  • Explain the factors that impact on the bottom line of a Wholesale and Retail unit

 

Module 5: : Operate in a Wholesale and Retail Environment

  • Apply theft, fraud and safety controls in a Wholesale and Retail outlet
  • Build customer relations in an operational unit
  • Sell products to customers in a wholesale and retail outlet
  • Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment
  • Replenish stock in a retail business
  •  

Duration: 12 Months

Delivery: Classroom/Online/Blended

Grade 10

Computer Literacy

Qualifying learners could follow a career in:

  • Sellers: Sales Persons and Assistants, Representatives
  • Cashiers
  • General and Finance Administrators
  • Trade Union Officials
  • Merchandisers
  • Checkout Operators and Office Cash Clerks
  • General Clerks

National Certificate in Wholesale and Retail Operations NQF 3

Accreditation: W&R SETA

SAQA ID: 63409 

NQF Level: 3

Credits: 120