WHOLESALE AND RETAIL OPERATIONS NQF 3

This qualification will serve to provide the W&R sector with personnel that can perform the operational functions to industry standards, optimise productivity and improve service levels.

Module 1: Work and Career Orientation

• Motivate and build a team;
• Investigate life and work-related problems using data and probabilities

Module 2: Communication

• Communicate in an assertive manner with clients and fellow workers
• Accommodate audience and context needs in oral/signed communication
• Interpret and use information from texts
• Use language and communication in occupational learning programmes
• Write/present/sign texts for a range of communicative contexts

Module 3:Mathematical Literacy

• Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
• Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
• Use mathematics to investigate and monitor the financial aspects of personal, business and national
  issues

Module 4: Fundamentals of Wholesale and Retail

• Define the core concepts of the wholesale and retail environment
• Explain the factors that impact on the bottom line of a Wholesale and Retail unit

Module 5: : Operate in a Wholesale and Retail Environment

• Apply theft, fraud and safety controls in a Wholesale and Retail outlet
• Build customer relations in an operational unit
• Sell products to customers in a wholesale and retail outlet
• Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment
• Replenish stock in a retail business
•  

Grade 10

Computer Literacy

Qualifying learners could follow a career in:

• Sellers: Sales Persons and Assistants, Representatives
• Cashiers
• General and Finance Administrators
• Trade Union Officials
• Merchandisers
• Checkout Operators and Office Cash Clerks
• General Clerks

National Certificate in Wholesale and Retail Operations NQF 3

Accreditation: W&R SETA

SAQA ID: 63409 

NQF Level: 3

Credits: 120