The goal of Systems Support is to provide students with the necessary skills in relation to the career path’s skills profile. (The overriding aim being to generate a bigger base of skilled ICT professionals to underpin economic growth)


Modules and Courses

Module 1: Personal Development

  • Use computer technology to research a computer topic
  • Work as a project team member
  • Apply the principles of resolving problems for single-user and multi-user computer operating
  • Conduct a technical practitioners meeting
  • Demonstrate an awareness of ethics and professionalism for the computer industry in South
  • Demonstrate an understanding of estimating a unit of work and the implications of late delivery
  • Explain the principles of business and the role of information technology
  • Writing business reports in retail/wholesale practices


Module 2: Client-server networking

  • Demonstrate an understanding of issues affecting the management of a local area computer
    network (LAN)
  • Demonstrate an understanding of the concepts of multi-user computer operating systems


Module 3: Configure, operate and administer server computer peripherals

  • Administer a local area computer network
  • Install and configure a multi-user networked operating system
  • Monitor and maintain a multi-user networked operating system
  • Test networked IT systems against given specifications write/present/sign texts for a range of
    communicative contexts


Module 4: Database Access

  • Create database access for a computer application using structured query
  • Demonstrate an understanding of Computer Database Management Systems
  • Administer security systems for a multi-user computer


Module 5: Design a LAN for developmental office and enterprise development

  • Demonstrate appropriate customer care in the context of IT support, according to
    a Service Level Agreement
  • Describe enterprise systems management and its role in IT systems support
  • Design a local area computer network for a departmental office environment


Module 6: Network, concepts, architecture and standards

  • Demonstrate an understanding of different computer network architectures and
  • Demonstrate an understanding of local area computer networks, by installing a
    networked workstation
  • Demonstrate an understanding of Wide Area Computer Networks (WAN`s),
    comparing them with Local Area Networks (LAN`s)
  • Install and commission a local area computer network


Duration: 12 Months

Delivery: Classroom/Online/Blended


Grade 10

Computer Literacy


Qualifying learners could follow a career in:

  • Networking Support
  • Systems Support
  • IT Helpdesk support
  • IT Technician


National Certificate: Information Technology: System Support

Accreditation: MICT SETA

SAQA ID: 48573 

NQF Level: 5

Credits: 147

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