SYSTEMS SUPPORT LEVEL 5 (Information Technology)

Modules and Courses

Module 1: Personal Development

• Use computer technology to research a computer topic
• Work as a project team member
• Apply the principles of resolving problems for single-user and multi-user computer operating
  systems
• Conduct a technical practitioners meeting
• Demonstrate an awareness of ethics and professionalism for the computer industry in South
  Africa
• Demonstrate an understanding of estimating a unit of work and the implications of late delivery
• Explain the principles of business and the role of information technology
• Writing business reports in retail/wholesale practices

Module 2: Client-server networking

• Demonstrate an understanding of issues affecting the management of a local area computer
  network (LAN)
• Demonstrate an understanding of the concepts of multi-user computer operating systems

Module 3: Configure, operate and administer server computer peripherals

• Administer a local area computer network
• Install and configure a multi-user networked operating system
• Monitor and maintain a multi-user networked operating system
• Test networked IT systems against given specifications write/present/sign texts for a range of
  communicative contexts

Module 4: Database Access

• Create database access for a computer application using structured query
  language
• Demonstrate an understanding of Computer Database Management Systems
• Administer security systems for a multi-user computer

Module 5: Design a LAN for developmental office and enterprise development

• Demonstrate appropriate customer care in the context of IT support, according to
  a Service Level Agreement
• Describe enterprise systems management and its role in IT systems support
• Design a local area computer network for a departmental office environment

Module 6: Network, concepts, architecture and standards

• Demonstrate an understanding of different computer network architectures and
  standards
• Demonstrate an understanding of local area computer networks, by installing a
  networked workstation
• Demonstrate an understanding of Wide Area Computer Networks (WAN`s),
  comparing them with Local Area Networks (LAN`s)
• Install and commission a local area computer network
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