AUTOMOTIVE SALES AND SUPPORT: COMMERCIAL VEHICLES LEVEL 4

Module 1: Mathematical Literacy

• Use mathematics to investigate and monitor the financial aspects of personal, business, national and
  international issues
• Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
• Statistics and probability to critically interrogate and effectively communicate findings on problems

Module 2: Communications

• Accommodate audience and context needs in oral/signed communication
• Interpret and use information from texts
• Use language and communication in occupational learning programmes
• Write/present/sign texts for a range of communicative contexts
• Engage in sustained oral/signed communication and evaluate spoken/signed texts
• Read/view, analyse and respond to a variety of texts
• Use language and communication in occupational learning programmes
• Write/present/sign for a wide range of contexts

Module 3: Customer Service

• Advise customers to optimise choice and benefits
• Apply the skills of customer care in a specific work environment
• Conduct sales and support services

 Module 4: Sales

• Identify customers and generate selling opportunities
• Sell products to corporate fleet owners

 Module 5: Personal Development and internal relationships

• Evaluate personal sales performance in the retail industry
• Demonstrate knowledge and application of ethical conduct in a business environment
• Describe the interaction with internal departments and external sales support structures

 Passenger Elective

• Prepare and deliver a purchased vehicle to a customer
• Merchandise and display products, services and related goods
• Present and demonstrate the features, advantages and benefits of a vehicle
• Demonstrate knowledge and understanding of the Financial Advisory and Intermediary Services Act 2002
  (FAIS) (Act 37 of 2002) as it impacts on a specific financial services sub-sector
• Appraise and valuate used vehicles environment