Business Administration NQF 4

Learnership Overview

The Business Administration Services Qualification is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration in any organisation or business in any sector. Administration competencies apply to all industries including non-commercial organisations such as clubs and charitable organisations. This Qualification is intended to meet and enhance standards of service within the field of Administration within all business and non-commercial sectors.

On achieving this qualification, the learner will have competencies in:

  • Comprehension of written and verbal texts.
  • Project Teamwork and Business Policies and Procedures.
  • Financial Literacy.
  • Legal Knowledge.
  • Project Administration and Support.
  • Call Centre Administration and Human Resources.
 

Pre-requisites / Assumed Learning

Learners accessing this Learnership should be competent in:

• Communication at NQF level 3 (Grade 10)
• Mathematical Literacy at NQF level 3 (Grade 10)
• Computer Literacy at NQF level 3

Further Study Options

Learners completing this qualification may consider further studies in:

• Generic Management (NQF 5)

Personal effectiveness and managing time effectively

1
Unit 1: Plan and organise own work
2
Unit 2: Establish and maintain working relationships

Building workplace relationships and Ethics in the workplace

1
Unit 1: Describe the code of conduct and ethical issues
2
Unit 2: Adhere to code of conduct

Business Communication

1
Unit 1: Select method of communication
2
Unit 2: Communicate with subordinates
3
Unit 3: Communicate with clients

Designing and implementing administrative procedures

1
Unit 1: Demonstrate an understanding of administrative systems required
2
Unit 2: Use standardized processes for identifying, securing and finding documents
3
Unit 3: Provide project templates to team members
4
Unit 4: Assist in preparing project documents for handover at the end of a project or a project phase/stage

Contracting and managing service

1
Unit 1: Describe and explain the need for consistent processes and standards to achieve quality
2
Unit 2: Suggest actions, within own field of expertise, in support of the development of quality project deliverables
3
Unit 3: Conduct tests as per test plan and communicate tests results

Working with numbers 1 2 & 3 and Managing my finances

1
Unit 1: Demonstrate an understanding of the purpose and process of scheduling project activities
2
Unit 2: Define and gather information about project activities from technical experts and within own field of expertise
3
Unit 3: Develop a simple schedule for a project or part thereof
4
Unit 4: Apply budget in the business unit

Running effective meetings and managing customer service

1
Unit 1: Plan and conduct meetings
2
Unit 2: Monitor customer satisfaction
Faq Content 1
Faq Content 2

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Lectures: 20
Level: Advanced

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