Business Administration NQF 4

Learnership Overview

The Business Administration Services Qualification is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration in any organisation or business in any sector. Administration competencies apply to all industries including non-commercial organisations such as clubs and charitable organisations. This Qualification is intended to meet and enhance standards of service within the field of Administration within all business and non-commercial sectors.

On achieving this qualification, the learner will have competencies in:

  • Comprehension of written and verbal texts.
  • Project Teamwork and Business Policies and Procedures.
  • Financial Literacy.
  • Legal Knowledge.
  • Project Administration and Support.
  • Call Centre Administration and Human Resources.

Pre-requisites / Assumed Learning

Learners accessing this Learnership should be competent in:

• Communication at NQF level 3 (Grade 10)
• Mathematical Literacy at NQF level 3 (Grade 10)
• Computer Literacy at NQF level 3

Further Study Options

Learners completing this qualification may consider further studies in:

• Generic Management (NQF 5)

Personal effectiveness and managing time effectively

Unit 1: Plan and organise own work
Unit 2: Establish and maintain working relationships

Building workplace relationships and Ethics in the workplace

Unit 1: Describe the code of conduct and ethical issues
Unit 2: Adhere to code of conduct

Business Communication

Unit 1: Select method of communication
Unit 2: Communicate with subordinates
Unit 3: Communicate with clients

Designing and implementing administrative procedures

Unit 1: Demonstrate an understanding of administrative systems required
Unit 2: Use standardized processes for identifying, securing and finding documents
Unit 3: Provide project templates to team members
Unit 4: Assist in preparing project documents for handover at the end of a project or a project phase/stage

Contracting and managing service

Unit 1: Describe and explain the need for consistent processes and standards to achieve quality
Unit 2: Suggest actions, within own field of expertise, in support of the development of quality project deliverables
Unit 3: Conduct tests as per test plan and communicate tests results

Working with numbers 1 2 & 3 and Managing my finances

Unit 1: Demonstrate an understanding of the purpose and process of scheduling project activities
Unit 2: Define and gather information about project activities from technical experts and within own field of expertise
Unit 3: Develop a simple schedule for a project or part thereof
Unit 4: Apply budget in the business unit

Running effective meetings and managing customer service

Unit 1: Plan and conduct meetings
Unit 2: Monitor customer satisfaction
Faq Content 1
Faq Content 2

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Lectures: 20
Level: Advanced

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