CONFLICT MANAGEMENT

  • PURPOSE

  • COURSE CONTENT

  • DELIVERY

  • ACCREDITATION

Conflict in the workplace can be a normal part of doing business. When properly managed, it can be beneficial as it fosters an environment of healthy competition.
However, conflict may also have a detrimental effect. As a manager or business owner, you need to be aware of potential sources of conflict within your work environment.

Unit 1: Main sources of conflict

  1. Introduction
  2. Possible sources of conflict
  3. Positive and negative
    characteristics of conflict in
    the workplace
  4. Conflict that may arise in
    personality types

Unit 2: Appropriate techniques in conflict management

  1. Various business conflict modes
  2. Useful steps to be taken to manage conflict
  3. Managing your own conflicts
  4. Specific personalities and strategies on how to deal with them
  5. Different stages of conflict

Unit 3: Appropriate action plan and strategies to manage conflict

  1. Introduction – methods available to resolve conflict in terms of the Labour Relations Act
  2. Most appropriate strategy to resolve a particular conflict
  3. Action plans for conflict resolution
  4. Role organisational policies and procedures play in preventing/resolving conflict

Unit 4: Attributes of an effective conflict manager

  1. Personal attributes of a good conflict manager
  2. Conducting a skills audit
  3. Negative attributes which should be avoided or controlled by an effective conflict manager
  • Duration: 1 Day
  • Delivery: Classroom

5 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of all courses.

1 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of this course.