This program requires learners to follow a process in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular format and may include specified legislated requirements. The program enables learners to recognise and effectively use textual conventions and features specific to business texts.


Unit 1: Use textual features and conventions specific to business texts for effective writing

  • Texts specific to a particular function in a business environment are identified and an indication is given of industry-specific and/or legislative requirements for each text. 
  • Texts specific to a particular function in a business environment are produced in response to defined requirements. 
  • The implications of not following the industry-specific or legislative requirements for a specific type of text are explained and an indication is given of the possible consequences of non-compliance. 
  • Terminology and conventions specific to a particular function in a business environment are used appropriately. 

Unit 2: Identify and collect information needed to write a text specific to a particular function

  • The intended or incidental audience for whom the text is to be written, are identified for a specific field or sub field in order to focus the information needs. 
  • The purpose of the text is identified within a specific field or sub-field and according to the information. 
  • Questions are asked to help understand client needs and to focus on information gathering. 
  • Information required for the document is accessed from a variety of sources. 
  • Information accessed is checked for accuracy, bias, stereotypes, and other offensive details. 
  • The focus of the proposed text is defined and the decision is made about what information should be included or omitted in order to ensure the focus. 
  • A checklist is created to facilitate reflection and editing. 

Unit 3: Compose a text using plain language for a specific function

  • A format and structure is selected for the text that is appropriate for the intended audience and function. 
  • The main points to be included in the text are identified and the necessary supporting details are added. 
  • A first draft of the text is written that collates the necessary information in a rough framework. 

Unit 4: Organise and structure a text appropriately for a business function

  • The first draft is checked to ensure that appropriate grammar has been used and where necessary the draft is rewritten in plain language using clear accessible language that avoids over-complex syntax. 
  • Different ways of presenting the same information are considered and used where these enhance the meaning of the text. 
  • Technical or marketing terms and jargon are interpreted and rephrased in plain language or used appropriately in the correct context where the terminology is essential to the understanding of the text. 
  • All information is checked for accuracy, and factual correctness. 
  • The document is ordered to ensure that the sequence is logical and meaningful. 


Duration: 5 Days

Delivery: Classroom/Online


5 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of all courses.

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