SpecCon Holdings

Retail Supervisor Qualification

NQF Level 4 | W&R SETA

Retail Supervisor

Advanced qualification for retail supervisory roles, covering team management, operations oversight, and customer service enhancement. Develop supervisory skills for leading retail teams and managing store operations.

100

Credits

18-24

Months

NQF 4

Level

Qualification Overview

The Occupational Certificate: Retail Supervisor (NQF Level 4) provides comprehensive knowledge and skills for supervisory roles in retail and wholesale environments. This qualification is designed for individuals seeking leadership positions in retail operations, team management, and customer service enhancement.

Students will gain advanced skills in team supervision, performance monitoring, operations management, customer relationship management, and complaints resolution while developing essential leadership competencies for the retail industry.

Learning Modules

Module 1: Team Supervision (50 Credits)

• Concepts and principles of supervising wholesale or retail staff (10 Credits)
• Supervise retail or wholesale staff (6 Credits)
• Processes and procedures for supervising wholesale or retail staff (30 Credits)
• Supervise operations (4 Credits)

Module 2: Monitoring and Evaluation (10 Credits)

• Concepts and principles of monitoring and improving performance (4 Credits)
• Monitor and control the work performance of a team (6 Credits)

Module 3: Implementation and Maintenance (23 Credits)

• Concepts and principles for the implementation and maintenance of retail or wholesale operations (3 Credits)
• Processes and procedures for supervising, implementing and maintaining processes in a wholesale or retail outlet (20 Credits)

Module 4: Customer Relationship Management (15 Credits)

• Concepts and principles of enhancing customer service (3 Credits)
• Supervise service to internal and external retail and wholesale customers (2 Credits)
• Processes and procedures for enhancing customer service in a wholesale or retail outlet (10 Credits)