NQF Level 3 | W&R SETA

Sales Assistant

Advanced qualification for retail and wholesale sales professionals, covering sales techniques, customer relationship management, and complaints handling. Develop intermediate sales skills for retail and wholesale environments.

54

Credits

10-12

Months

NQF 3

Level

Qualification Overview

The Occupational Certificate: Sales Assistant (NQF Level 3) provides advanced knowledge and skills for retail and wholesale sales operations. This qualification is designed for individuals seeking intermediate-level positions in sales environments and customer service roles.

Students will gain comprehensive skills in advanced selling techniques, customer relationship building, complaints management, and service excellence while developing professional competencies for the retail and wholesale industry.

Learning Modules

Module 1: Sales and Marketing (25 Credits)

• Concepts and principles of selling in a full service retail and wholesale environment (4 Credits)
• Interact with different types of customers and present a positive image (2 Credits)
• Sell products to customers using the sales cycle (3 Credits)
• Use advanced selling techniques (2 Credits)
• Processes and procedures for selling products using the sales cycle and advanced techniques (14 Credits)

Module 2: Customer Relationship Management (13 Credits)

• Principles of service excellence and building customer relationships in retail and wholesale sales (3 Credits)
• Provide customer service and build customer relationships (2 Credits)
• Processes and procedures for providing customer service (8 Credits)

Module 3: Complaints Management (16 Credits)

• Principles of attending to different types of customers and resolving customer queries impacting on sales (4 Credits)
• Handle customer queries and complaints (2 Credits)
• Processes and procedures for attending to different types of customers, handling queries and communicating with customers (10 Credits)