SpecCon Holdings

Retail Chain Store Manager Qualification

NQF Level 5 | W&R SETA

Retail Manager

Occupational Certificate: Retail Manager - A comprehensive qualification for aspiring and current retail chain store managers, covering leadership, operations, financial management, and stakeholder relations. Master the skills needed to effectively manage retail chain stores and drive business success.

106

Credits

Months

NQF 5

Level

Qualification Overview

The Occupational Certificate: Retail Manager equips learners with comprehensive management skills for retail chain store operations. This qualification is designed for individuals seeking to advance into retail management positions or enhance their current management capabilities.

Students will gain expertise in leadership, stakeholder relations, operations management, service standards, sales and marketing, financial management, and asset and stock management, preparing them for successful careers in retail chain store management.

Core Modules

Module 1: Leadership

•Concepts and principles of leading teams in a retail chain store environment
•Manage retail chain store employee performance
•Processes and procedures for leading teams in a retail chain store environment

Module 2: Stakeholder Relations

•Concept and principles of communication in retail
•Maintain effective retail chain store stakeholder relations
•Processes and procedures for maintaining effective retail chain store stakeholder relations

Module 3: Operations Management

•Concept and principles of retail operations management
•Manage retail chain store operational processes
•Processes and procedures for planning and implementing retail chain store operations

Module 4: Managing Service Standards

•Concept and principles of managing service standards of a retail chain store
•Manage retail chain store service standards
•Processes and procedures for managing retail chain store service standards

Module 5: Sales and Marketing

•Concept and principles of implementing promotional activities in a retail chain store
•Propose improvements to a retail chain store's range and layout
•Implement plans to improve sales in a retail chain store
•Processes and procedures for managing sales and promotional activities

Module 6: Financial Management

•Concept and principles of improving the financial performance of a retail chain store
•Implement plans to improve a retail chain store's financial performance
•Processes and procedures for improving the retail chain store's bottom line

Module 7: Asset and Stock Management

•Concepts and principles of stock control in a retail chain store
•Manage stock control in a retail chain store
•Manage risk and maintain assets in a retail chain store
•Processes and procedures for managing stock levels and influencing store range and layout
•Processes and procedures for managing risk and maintaining assets in a retail chain store

Qualification Details

SETA W&R SETA

NQF Level Level 5

Credits 106 Credits

Duration 12

SAQA ID 103145

Career Opportunities

Retail Operations Supervisor
Sales Manager
Merchandising Manager
Customer Service Manager

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