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Wholesale and Retail Generic Management

NQF Level 5 | W&R SETA

Wholesale and Retail Generic Management NQF 5

Develop competent middle management skills to effectively manage first-line managers and teams within organisational settings. This qualification is ideal for current supervisors, team leaders, and professionals ready to move into middle management positions across wholesale, retail, and various other industries.

162
Credits
18-24
Months
NQF 5
Level
Management professionals in a meeting

Qualification Overview

The National Certificate: Generic Management is designed to develop competent managers who can effectively manage first-line managers and teams within organisational settings. This qualification is ideal for middle management positions across various industries, including wholesale and retail sectors.

The primary purpose of this qualification is to enable learners to manage first-line managers in an organisational entity. This qualification provides a comprehensive foundation in management principles while allowing learners to specialise in specific industry sectors through elective components.

Key Objectives

  • Developing and implementing operational strategies aligned with organisational goals
  • Monitoring and measuring team and organisational performance
  • Leading and managing first-line managers and teams effectively
  • Building and maintaining relationships with internal and external stakeholders
  • Applying management principles and ethical practices
  • Enhancing team development and organisational capability

Entry Level Requirements

  • •Communication competence at NQF Level 4
  • •Mathematical Literacy competence at NQF Level 4
  • •Approximately 5 years of work experience (recommended)
  • •Currently working in or aspiring to management roles

Modules

Fundamental Component

Develops essential workplace communication and quantitative skills.

  • •Business Communication (NQF Level 5) — Effective written and verbal communication in business contexts.
  • •Mathematical Literacy for Management (NQF Level 5) — Applying mathematical concepts to business and management scenarios.

Core Component

Covers essential management competencies.

  • •Strategic Planning & Operational Strategy Development — Develop and implement operational plans aligned with organisational strategy.
  • •Performance Management & Monitoring — Monitor, measure, and improve team and organisational performance.
  • •Leadership & Team Management — Lead teams and manage first-line managers effectively.
  • •Stakeholder Relationship Management — Build and maintain productive relationships with stakeholders.
  • •Management Principles & Ethics — Apply sound management principles and ethical business practices.
  • •Team Development & Capacity Building — Enhance team capabilities and develop organisational talent.
  • •Resource Management — Effectively manage human, financial, and physical resources.
  • •Change Management — Lead and manage organisational change initiatives.

Elective Component

Select a minimum of 35 credits to tailor the qualification to your career goals.

General Management

  • •Business Process Improvement
  • •Project Management Fundamentals
  • •Quality Management Systems
  • •Business Risk Management

Customer Management

  • •Customer Relationship Management (CRM)
  • •Service Excellence
  • •Customer Experience Management

Strategic Management

  • •Strategic Analysis
  • •Business Strategy Development
  • •Competitive Strategy

Other Available Specialisations

  • •Wholesale & Retail Operations Management
  • •Supply Chain Management
  • •Disaster Risk Management
  • •Real Estate Management
  • •Sport Management
  • •Adventure-Based Learning
  • •Additional industry-specific options

Exit Level Outcomes

Upon completion of this qualification, learners will be able to:

1. Initiate and Evaluate Operational Strategies

Develop operational plans that support organisational strategy and evaluate their effectiveness

2. Monitor and Measure Performance

Implement performance monitoring systems and measure outcomes against objectives

3. Lead and Manage First-Line Managers

Provide effective leadership and management to supervisors and team leaders

4. Build Stakeholder Relationships

Establish and maintain productive relationships with internal and external stakeholders

5. Apply Management Principles and Ethics

Demonstrate sound management practices and ethical decision-making

6. Enhance Team Development

Build team capability and foster continuous improvement and learning

Qualification Details

SETA W&R SETA
NQF Level Level 5
Credits 162 Credits
Duration 18-24 Months
SAQA ID 59201

Career Opportunities

  • Operations Manager
  • Department Manager
  • Regional Manager
  • Store Manager
  • Branch Manager
  • Business Unit Manager
  • Customer Service Manager
  • Distribution Manager
  • Retail Operations Manager
  • Supply Chain Manager

Related Qualifications

Explore other W&R SETA qualifications

NQF Level 4

Retail Supervisor
NQF Level 2

Wholesale and Retail Operations
NQF Level 5

Retail Buyer

Ready to Advance Your Management Career?

Join our Wholesale and Retail Generic Management qualification and develop the middle management skills needed for career progression.

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