SpecCon Holdings Logo

SpecCon Holdings

Retail Operations Qualification

NQF Level 2 | W&R SETA

Retail Operations

Master essential retail operations skills with this foundational qualification. Develop expertise in customer service, stock management, point-of-sale operations, and retail safety for successful careers in the retail industry.

120
Credits
12
Months
NQF 2
Level
Retail operations professional working

Qualification Overview

The Retail Operations NQF Level 2 qualification provides foundational training for entry-level retail professionals. This comprehensive program develops essential competencies in customer service, stock management, point-of-sale operations, and retail safety protocols essential for success in the dynamic retail environment.

Learning Outcomes

Upon completion of this qualification, learners will be able to:

  • Provide exceptional customer service and handle customer interactions professionally
  • Manage inventory levels, conduct stock takes, and maintain accurate stock records
  • Operate point-of-sale systems and process various payment methods
  • Create attractive product displays and maintain store presentation standards
  • Implement safety protocols and loss prevention procedures
  • Demonstrate product knowledge and provide customer guidance

Career Opportunities

This qualification opens doors to various retail opportunities including:

Retail Sales Assistant
Customer Service Representative
Cashier
Stock Controller
Visual Merchandiser
Floor Supervisor

Core Modules

Module 1: Customer Service Excellence

  • • Professional customer interaction and communication
  • • Handle customer queries, complaints, and requests
  • • Build customer relationships and loyalty
  • • Service recovery and problem-solving techniques

Module 2: Stock Management

  • • Inventory control and stock taking procedures
  • • Stock receiving, storage, and rotation
  • • Loss prevention and shrinkage control
  • • Stock system operations and record keeping

Module 3: Point of Sale Operations

  • • Cash register and POS system operation
  • • Payment processing and till management
  • • Transaction accuracy and cash handling
  • • End-of-day procedures and reconciliation

Module 4: Visual Merchandising

  • • Product display principles and techniques
  • • Store layout and customer flow optimization
  • • Promotional display creation and maintenance
  • • Brand standards and visual consistency

Module 5: Product Knowledge

  • • Understanding product features, benefits, and uses
  • • Product comparison and recommendation skills
  • • Pricing, promotions, and special offers
  • • Cross-selling and upselling techniques

Module 6: Retail Safety and Security

  • • Workplace health and safety protocols
  • • Security procedures and loss prevention
  • • Emergency response and evacuation procedures
  • • Risk identification and hazard management

Qualification Details

SETA W&R SETA
NQF Level Level 2
Credits 120 Credits
Duration 12 Months
Delivery Mode Blended Learning
Assessment Portfolio Based
NLRD ID 48123
Status Accredited
Provider SpecCon

Need Help?

Contact our qualification specialists for guidance.

[email protected]

Related Qualifications

Explore other W&R SETA qualifications

NQF Level 3

Sales and Marketing

Advanced sales and marketing skills for retail professionals.
NQF Level 4

Retail Supervisor

Leadership and supervision skills for retail environments.
NQF Level 3

Visual Merchandiser

Creative display and visual merchandising expertise.

Enquire About Retail Operations NQF2

If you are applying for a learnership, please click here.