Purpose and Rationale

This qualification fills a critical gap in the learning pathway for Wholesale and Retail practitioners, providing essential operational skills required in the industry. It develops competent personnel who can perform operational functions to industry standards in areas including:

• Ordering stock
• Receiving and dispatching
• Stock control
• Cash control
• Sales and marketing

The qualification addresses skills identified on the scarce and critical skills list, including roles such as:

Learning Assumptions

Learning Outcomes

Upon completion of this qualification, learners will be able to:

• Define core concepts of the wholesale and retail environment
• Perform operational functions in ordering stock, receiving, and dispatching
• Apply stock control procedures and manage inventory effectively
• Implement cash control procedures and process transactions accurately
• Build customer relations and address customer queries professionally
• Apply theft, fraud, and safety controls in wholesale and retail outlets