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Services SETA Qualifications

NQF Level 5 | Services SETA

National Certificate: Generic Management

Advance your management career with this comprehensive qualification designed for managers who lead first-line managers. Develop strategic planning, performance monitoring, team leadership, and relationship building competencies.

162
Credits
12
Months
NQF 5
Level
Senior management professional in strategic planning

Qualification Overview

The National Certificate: Generic Management provides advanced training for managers who manage first-line managers in organizational entities. This qualification develops competence in strategic planning, performance monitoring, team leadership, relationship building, risk management, and team development across various industries and sectors.

Exit Level Outcomes

Upon completion of this qualification, learners will be able to:

  • Initiate and evaluate operational strategies
  • Monitor and measure performance effectively
  • Lead and manage first-line managers
  • Build relationships with stakeholders
  • Apply risk, financial, and knowledge management principles
  • Enhance team and individual development

Career Opportunities

This qualification opens doors to various career opportunities including:

Project Manager
Junior Manager
First-time Manager
Team Leader
Management Consultant
Product Manager
Logistics and Distribution Manager

Programme Modules

Module 1: Communication Techniques

  • • Interpret and manage conflicts within the workplace
  • • Use communication techniques effectively

Module 2: Monitor Team Effectiveness

  • • Monitor and evaluate team members against performance standards
  • • Apply the principles of ethics to improve organisational culture

Module 3: Improve Team Effectiveness

  • • Create and manage an environment that promotes innovation
  • • Lead people development and talent Management
  • • Select and coach first-line managers
  • • Build teams to achieve goals and objectives
  • • Recruit and select candidates to fill defined positions
  • • Empower team members by recognising strengths, encouraging participation in decision-making and delegating tasks
  • • Apply the principles and concepts of emotional intelligence to the management of self and others

Module 4: Improving Workplace Relationships

  • • Formulate recommendations for a change process
  • • Devise and apply strategies to establish and maintain workplace relationships
  • • Manage a diverse workforce to add value
  • • Analyse leadership and related theories in a work context

Module 5: Manage Finances

  • • Monitor, assess, and manage risk
  • • Apply the principles of knowledge management
  • • Apply a systems approach to decision-making
  • • Apply mathematical analysis to economic and financial information
  • • Manage the finances of a unit
  • • Identify the brand mix elements

Module 6: Project Planning

  • • Develop, implement and evaluate an operational plan
  • • Develop, implement and evaluate a project plan

Qualification Details

SETA Services SETA
NQF Level Level 5
Credits 162 Credits
Duration 12 Months
Delivery Mode Blended Learning
Assessment Integrated Assessment
SAQA ID 59201
Status Accredited
Provider SpecCon

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