Develop essential customer service skills and techniques to deliver exceptional client experiences. This qualification prepares you for entry-level customer service roles across various industries.
This qualification provides a comprehensive introduction to the principles, theories, and practices of modern management. It is designed for junior managers of small organizations, junior managers of business units in medium and large organizations, or those aspiring to these positions. The qualification equips learners with a strong foundation in management skills and knowledge applicable across various industries and organizational settings.
This qualification requires prior learning in Communication, Mathematical Literacy, and Computer Literacy at NQF Level 3. It offers multiple specialization areas and provides flexible access to lifelong learning. The qualification aims to improve productivity and efficiency of managers across occupations and prepares learners for more advanced management roles.
Upon completion of this qualification, learners will be able to:
Upon successful completion of this qualification, learners can pursue the following career paths:
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