Occupational Certificate: Project Manager

Qualification Overview

This Customer Service qualification is designed to provide learners with the knowledge, skills, and attitudes required to deliver excellent customer service in various business environments. The qualification covers fundamental customer service principles, communication techniques, and problem-solving strategies.

Learning Outcomes

Upon completion of this qualification, learners will be able to:

Apply customer service principles and best practices
Communicate effectively with customers using various channels
Handle customer complaints and resolve conflicts professionally
Use customer service technology and systems effectively
Work as part of a customer service team
Maintain professional standards and ethics

Career Opportunities

This qualification opens doors to various career opportunities including:

Customer Service Representative

Call Center Agent

Reception Desk Officer

Retail Sales Assistant

Help Desk Support

Customer Relations Officer

Programme Modules

Module 1: An Introduction to Project Management

•Introductory studies for Project Managers (NQF Level 5)

Module 2: Project Initiation and Planning

•Project scope management (NQF Level 5)
•Initiate a project (NQF Level 5)
•Plan and develop a project management approach and scope statement (NQF Level 5)
•Plan project management systems (NQF Level 5)
•Attend to project initiation management processes (NQF Level 5)
•Attend to project planning processes (NQF Level 5)

Module 3: Project Human Resource Management

•Project Human Resource Management (NQF Level 5)
•Project Stakeholder Management (NQF Level 5)
•Manage and control the human resources of a project (NQF Level 5)

Module 4: Project Communications Management

•Project Communications Management (NQF Level 5)
•Conduct and control project communication and stakeholder interaction (NQF Level 5)

Module 5: Project Risk Management

•Project Risk Management (NQF Level 5)
•Manage and control project risks (NQF Level 5)

Module 6: Project Time Management

•Project Time Management (NQF Level 5)
•Plan and develop a project timeline and schedule (NQF Level 5)

Module 7: Project Cost Management

•Project Cost Management (NQF Level 5)
•Plan for and project the cost of a project (NQF Level 5)

Module 8: Project Procurement Management

•Project Procurement Management (NQF Level 5)
•Manage and control project procurement activities (NQF Level 5)

Module 9: Project Integration Management

•Project Integration Management (NQF Level 5)
•Monitor and control the scope of a project (NQF Level 5)
•Control the project delivery schedules and costs (NQF Level 5)
•Attend to project execution and control processes (NQF Level 5)

Module 10: Project Quality Management

•Project Quality Management (NQF Level 5)
•Control the project quality (NQF Level 5)

Module 11: Project Close-out

•Manage and control project close-out activities (NQF Level 5)
•Attend to project close out processes (NQF Level 5)

SpecCon Holdings

Qualification Overview

Learning Outcomes

Career Opportunities

Programme Modules

Module 1: An Introduction to Project Management

Module 2: Project Initiation and Planning

Module 3: Project Human Resource Management

Module 4: Project Communications Management

Module 5: Project Risk Management

Module 6: Project Time Management

Module 7: Project Cost Management

Module 8: Project Procurement Management

Module 9: Project Integration Management

Module 10: Project Quality Management

Module 11: Project Close-out

Qualification Details

Need Help?

Related Qualifications

Management

Quality Manager

Office Supervision

Occupational Certificate: Project Manager

Qualification Overview

Learning Outcomes

Career Opportunities

Programme Modules

Module 1: An Introduction to Project Management

Module 2: Project Initiation and Planning

Module 3: Project Human Resource Management

Module 4: Project Communications Management

Module 5: Project Risk Management

Module 6: Project Time Management

Module 7: Project Cost Management

Module 8: Project Procurement Management

Module 9: Project Integration Management

Module 10: Project Quality Management

Module 11: Project Close-out

Qualification Details

Need Help?

Related Qualifications

Management

Quality Manager

Office Supervision

Enquire About Project Manager NQF5