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Services SETA Qualifications

NQF Level 4 | Services SETA

Business Administration Services

Master advanced business administration skills with comprehensive training in office management, business processes, and administrative excellence. This qualification prepares professionals for senior administrative roles.

140
Credits
18
Months
NQF 4
Level
Business administration professional

Qualification Overview

This qualification is designed for individuals involved in the administration function within any industry or non-commercial venture/organization. The qualification provides knowledge and skills in administrative functions, offering core competencies in record management, business writing, problem-solving, ethics, and specialized elective components.

Learning Outcomes

Upon completion of this qualification, learners will be able to:

  • Developing comprehensive administrative skills applicable across all industries and sectors
  • Building competencies in professional behavior including ethics, time management, team performance, and HIV/AIDS awareness
  • Enhancing computer literacy and mathematical skills for business applications including financial monitoring, statistics, probability, and geometric calculations
  • Mastering business communication skills including report writing, oral communication, text analysis, and writing for various contexts
  • Understanding business principles, research methods, business environments, and financial statement interpretation
  • Learning human resources fundamentals including staff introduction and employment relations understanding
  • Developing advanced office administration skills including equipment maintenance, booking systems, meeting/event coordination, supply control, and communication planning
  • Applying business mathematics for financial aspects, calculations, data analysis, and problem-solving
  • Preparing learners to become multi-skilled workers who can contribute to productivity across commercial and non-commercial sectors

Career Opportunities

Upon successful completion of this qualification, learners can pursue the following career paths:

Secretarial Services specialist providing executive support
Receptionist managing front office operations
Financial Administration Assistant handling financial records
Banking Administration Officer in banking institutions
Executive Assistant supporting senior management
Technical Assistant providing specialised administrative support
Data Capturer/Typist managing data entry operations
Systems Administrator coordinating information systems
Human Resources Administrator managing HR functions
Project Coordinator overseeing project administration
Legal Secretary in law firms and legal departments
Administrative Manager supervising administrative teams

Core Modules

Module 1: Professional Behaviour

  • • Achieve personal effectiveness in a business environment
  • • Comply with organisational ethics
  • • Work as a project team member
  • • Apply efficient time management to the work of a department/division/section
  • • Apply knowledge of self and team in order to develop a plan to enhance team performance
  • • Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace
  • • Apply the Batho Pele principles to one's own work role and context

Module 2: Computer Literacy

  • • Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
  • • Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life-related problems
  • • Measure, estimate, and calculate physical quantities and explore, critique and prove geometrical relationships in 2 and 3-dimensional space in the life and workplace of an adult with increasing responsibilities

Module 3: Business Communication

  • • Present information in report format
  • • Interpret a variety of literary texts
  • • Engage in sustained oral communication and evaluate spoken texts
  • • Read, analyse and respond to a variety of texts
  • • Write for a wide range of contexts
  • • Use the writing process to compose texts required in the business environment
  • • Accommodate audience and context needs in oral communication
  • • Interpret and use information from texts
  • • Write/present/sign texts for a range of communicative contexts

Module 4: Business Skills

  • • Apply basic business principles
  • • Plan and conduct basic research in an office environment
  • • Demonstrate an understanding of a selected business environment
  • • Interpret basic financial statements

Module 5: Human Resources

  • • Introduce new staff to the workplace
  • • Demonstrate understanding of employment relations in an organisation

Module 6: Office Administration

  • • Monitor and control the maintenance of office equipment
  • • Maintain a booking system
  • • Co-ordinate meetings, minor events, and travel arrangements
  • • Monitor and control office supplies
  • • Plan and prepare meeting communications

Module 7: Business Mathematics

  • • Use mathematics to investigate and monitor the financial aspects of personal, business, and national issues
  • • Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
  • • Investigate life and work-related problems using data and probabilities
  • • Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
  • • Perform basic business calculations

Progression Opportunities

This qualification also provides opportunities for:

  • Progression to National Certificate in Business Administration Services at NQF Level 5
  • Career advancement in commercial and non-commercial sectors
  • Employment across various industries requiring administrative expertise
  • Development as multi-skilled workers contributing to organisational productivity
  • Recognition of prior learning and professional experience
  • Specialisation in specific administrative domains through elective components
  • Horizontal articulation with other business and management qualifications at Level 4

Qualification Details

SETA Services SETA
NQF Level Level 4
Credits 140 Credits
Duration 18 Months
Delivery Mode Blended Learning
Assessment Competency Based
NLRD ID 58761
Status Accredited
Provider SpecCon

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