GENERIC MANAGEMENT LEVEL 5
PURPOSE
A person with this qualification can oversee first-line managers inside an organization. Team leaders, supervisors, junior managers, division heads, and foremen are examples of first line managers. This qualification’s main goal is to help students become competent in a variety of knowledge, abilities, attitudes, and values, such as:
initiating, creating, carrying out, and assessing projects, action plans, and, as necessary, suggesting modifications within teams and/or the unit to increase the efficacy of the unit.
In order to achieve the intended results, including customer happiness, the unit must monitor and measure performance and use creative or continuous improvement interventions. This will help the entity achieve its goals and realize its vision.
COURSE CONTENT
Module 1: Communication techniques
- Interpret and manage conflicts within the workplace
- Use communication techniques effectively
Module 2: Monitor team effectiveness
- Monitor and evaluate team members against performance
standards - Apply the principles of ethics to improve organisational culture
Module 3: Improving team effectiveness
- Create and manage an environment that promotes innovation
- Lead people development and talent management
- Select and coach first line managers
- Build teams to achieve goals and objectives
- Recruit and select candidates to fill defined positions
- Empower team members through recognising strengths,
encouraging participation in decision making and delegating
tasks - Apply the principles and concepts of emotional intelligence to
the management of self and others
Module 4: Improving workplace relationships
- Formulate recommendations for a change process
- Devise and apply strategies to establish and maintain workplace
relationships - Manage a diverse workforce to add value
- Analyse leadership and related theories in a work context
Module 5: Manage finances
- Monitor, assess, and manage risk
- Apply the principles of knowledge management
- Apply a systems approach to decision making
- Apply mathematical analysis to economic and financial
information. - Manage the finances of a unit
Identify brand mix elements
Module 6: Project planning
- Develop, implement and evaluate an operational plan
- Develop, implement and evaluate a project plan
DELIVERY
Duration: 12 Months
Delivery: Classroom/Online/Blended
ENTRY LEVEL REQUIREMENTS
Grade 10
Computer Literacy
CAREER POSSIBILITIES
Qualifying learners could follow a career in:
- Senior Managers
- Executives
- Directors
ACCREDITATION
National Certificate: Generic Management
Accreditation: W&R SETA
SAQA ID: 59201
NQF Level: 5
Credits: 162
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