Build Real-World IT Support Skills
Learn how to diagnose and resolve common operating system issues across both single- and multi-user environments. This course strengthens your technical expertise and forms a core part of the higher certificate in IT.
What is this course about?
This course focuses on identifying, analysing, and resolving problems in single- and multi-user operating systems. You will explore user account issues, software conflicts, system errors and access control problems in both local and networked environments. Designed for students pursuing IT courses or support careers, the course delivers practical tools for ensuring system stability and reliability in a range of workplace scenarios.
Why take this course on OS troubleshooting?
Effective troubleshooting is a vital skill in any IT role. Whether supporting a small business or a large organisation, knowing how to resolve system errors quickly reduces downtime and improves productivity. This course prepares you to work in helpdesk, systems support, or network administration roles and contributes toward your higher certificate in IT.
What you will gain from this course:
- Identify and troubleshoot user access and permission issues
- Resolve software installation and configuration errors
- Detect and fix system performance and stability problems
- Apply diagnostic tools to analyse OS-related faults
- Strengthen your problem-solving skills for real-world IT environments
Overview
People credited with this unit standard can describe software diagnostic tools for single-user and multi-user computer operating systems.
Description
This unit standard is intended to provide proficient knowledge of the areas covered for those working in or entering the Information Technology and Computer Sciences workplace. People credited with this unit standard can describe software diagnostic tools for single-user and multi-user computer operating systems. Identify problems for single-user and multi-user computer operating systems and resolve problems for single-user and multi-user computer operating systems. The performance of all elements is to a standard that allows for further learning in this area.
- The description outlines the function and operation of software diagnostic tools
- The description identifies the factors influencing the selection of tools
- Problems are identified, explained, and described within an agreed time frame
- The cause(s) of the problem is established without a trial and error process
- Problems are logged/recorded for future reference
- The solution uses industry-recommended procedures to diagnose problems
- The solution uses a diagnostic tool to diagnose problems
- The solution to the problem is justified by diagnostic evidence
- The solution documents the causes and resolutions of problems according to industry-recommended practice
- The solution ensures that the operating systems are returned to service, free of problem symptoms
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
