Conflict Management Training | Workplace Conflict Resolution Course -NQF Level 5
Master the art of effective communication and resolution with our Conflict Management Training – an accredited Occupational Skills Programme at NQF Level 5. This in-depth conflict resolution course online equips learners with critical skills to identify, manage, and resolve disputes in the workplace and beyond. Whether you’re in a leadership role, HR, or any people-facing position, this program strengthens your communication and conflict skills, emotional intelligence, and ability to mediate tensions constructively. Learn proven strategies for dealing with difficult conversations, reducing stress in team dynamics, and promoting a healthier work culture. Offered as a flexible learning programme, it’s ideal for professionals aiming to enhance workplace conflict resolution capabilities and support team cohesion. Enroll now and take the first step toward becoming a confident and skilled conflict manager.
Master Workplace Conflict Resolution & Communication Skills
Improve your professional effectiveness with our comprehensive Conflict Management Training, part of the Occupational Skills Programme at NQF Level 5. This course is designed for individuals who want to strengthen their communication and conflict skills, especially in challenging work environments. Whether you’re a team leader, HR professional, supervisor, or business owner, you’ll gain the confidence to manage difficult conversations, resolve disputes, and foster a respectful, collaborative workplace. Learn how to identify conflict triggers, apply active listening, and use proven workplace conflict resolution techniques. The course also covers negotiation strategies, emotional intelligence, and mediation practices to help you maintain productivity and harmony in diverse teams. Delivered through a flexible online format, this conflict resolution course online is ideal for professionals looking to grow their leadership potential while gaining practical skills that directly impact team performance. Enroll today to develop your administrative skills, enhance team communication, and lead with confidence in any business environment.
How can conflict management training improve your communication and leadership skills in the workplace?
Effective communication and strong conflict management skills are essential in today’s fast-paced work environments. The Conflict Management Training offered under the Occupational Skills Programme (NQF Level 5) equips professionals with advanced communication and conflict skills needed to manage workplace challenges confidently. This program focuses on practical techniques for workplace conflict resolution, teaching you how to de-escalate tension, mediate disputes, and foster healthier, more productive team dynamics. Whether you’re a team leader, office administrator, HR professional, or business manager, this conflict resolution course online will help you develop the tools needed to lead with empathy and handle disagreements with clarity and professionalism. The course also enhances your administrative skills by strengthening your ability to communicate effectively, manage emotional responses, and implement proactive conflict strategies. If you’re ready to improve your leadership abilities and contribute to a more positive work environment, this course is the perfect step forward.
PURPOSE
The programme will help the trainee to:
- Start, manage, grow and sustain a small business
- Know him/herself
- Know his/her industry
- Identify market opportunities
- Create business innovation
- Manage finances
- Price goods and services
- Plan and set business goal
Knowledge component
- Topic 1: Sources of conflict
- Topic 2: Types of conflicts
- Topic 3: Strategies for conflict management
- Topic 4: Techniques in conflict management
- Topic 5: Conflict consequences analysis
- Topic 6: Emotional intelligence in conflict resolution
- Topic 7: Components of Conflict Resolution Report
COURSE CONTENT
- Topic 1: Apply teamwork in conflict resolution process
- Topic 2: Profile a conflict at a workplace
- Topic 3: Analyse a conflict profile and determine the causes of conflict
- Topic 4: Determine and implement appropriate conflict management strategies
- Topic 5: Select and apply conflict resolution techniques
- Topic 6: Analyse and profile conflict consequences
- Topic 7: Apply emotional intelligence in conflict resolution engagement
- Topic 8: Compile and implement conflict resolution follow up plan
- Topic 9: Compile conflict resolution report
- Duration: 10 Days
- Delivery: Classroom/Online/Blended
- Communication at NQF Level 1
- Mathematical Literacy at NQF Level 1
- HR Manager
- Conflict Resolution Specialist
- Employee Relations Advisor
- Mediator
- Arbitrator
- Conciliator
- Skills programme: Conflict Management
- Accreditation: QCTO
- SP-210409
- NQF Level: 5
- Credits: 8