Start a Business with Strong Reception Management Skills
Reception management is often the first impression your business makes. This course teaches you how to handle customer interactions professionally, manage appointments and communications efficiently, and create a welcoming environment. By mastering these skills, you’ll build a strong foundation for your new business, ensuring smooth daily operations and happy clients from day one.
Make every first impression count
Learn how to create a positive and professional first impression every time. This course covers key reception management skills such as greeting clients, managing enquiries, organising appointments, and handling communications smoothly. Equip yourself with the tools to welcome customers warmly and support your business success from the very start.
Ready to make every first impression count in your business?
- Develop professional reception and customer service skills
- Manage appointments and enquiries efficiently
- Handle phone calls and emails with confidence
- Create a welcoming and organised front desk environment
- Support smooth daily business operations
- Build strong relationships with clients from the start
Overview
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMMEs (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job or chances of finding employment.
Description
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMMEs (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job or chances of finding employment. Learners will be well positioned to extend their learning and practice into other business areas or strive towards professional standards and improved performance. The qualifying learner is capable of overseeing the reception of visitors, ensuring that visitors are consulted according to organisational requirements, and monitoring visitors` satisfaction.
Course Content
- Visitors are received according to the organisational standards.
- All documents/deliveries are processed according to organisational standards.
- Areas of non-conformance are identified, noted and recorded for possible remedial action.
- Areas of improvement are communicated to encumbants.
- Visitors are consulted as per company policy.
- Areas of non-compliance are identified, noted, and recorded for remedial action.
- Remedial actions are identified and presented for implementation.
- Visitors’ satisfaction is monitored at predetermined intervals.
- Feedback is obtained from visitors on their satisfaction.
- Feedback is evaluated and analysed to determine satisfaction levels.
- The necessary steps are taken to improve the level of satisfaction.
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
