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IT System Support Qualification
IT System Support Qualification
The goal of Systems Support is to provide students with the necessary skills in relation to the career path's skills profile. This qualification aims to generate a bigger base of skilled ICT professionals to underpin economic growth through comprehensive training in network administration, server configuration, database management, and IT systems support.
The Further Education and Training Certificate: Information Technology: System Support qualification provides essential IT skills to install, maintain, and troubleshoot hardware, software, and networks for efficient, secure operations. This comprehensive program combines theoretical knowledge with hands-on practical experience in client-server networking, database management, LAN design, and multi-user operating systems.
Upon completion of this qualification, learners will be able to:
This qualification opens doors to various IT support and technical opportunities including:
Research computer topics, work in project teams, resolve OS problems, conduct technical meetings, and understand business principles and IT ethics.
Understand LAN management issues and multi-user computer operating systems concepts.
Configure and operate server peripherals, administer LANs, install/configure/monitor networked operating systems, and test IT systems.
Create database access using SQL, understand database management systems, and administer security for multi-user computers.
Demonstrate customer care per SLA, describe enterprise systems management, and design LANs for departmental office environments.
Understand network architectures/standards, install networked workstations, compare WANs with LANs, and commission LANs.
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