National Certificate: Generic Management NQF 5

PURPOSE

An individual with a Generic Management NQF 5 qualification can oversee first-line managers inside an organisation. Team leaders, supervisors, junior managers, division heads, and foremen are examples of first line managers. This qualification’s main goal is to help students become competent in a variety of knowledge, abilities, attitudes, and values, such as,
initiating, creating, carrying out, and assessing projects, action plans, and, as necessary, suggesting modifications within teams and/or the unit to increase the efficacy of the unit.

In order to achieve the intended results, including customer happiness, the unit must monitor and measure performance and use creative or continuous improvement interventions. This will help the entity achieve its goals and realise its vision.

COURSE CONTENT

Module 1: COMMUNICATION TECHNIQUES ▼

Interpret and manage conflicts within the workplace
Use communication techniques effectively

Module 2: MONITOR TEAM EFFECTIVENESS ▼

Monitor and evaluate team members against performance standards
Apply the principles of ethics to improve organisational culture

Module 3: IMPROVE TEAM EFFECTIVENESS ▼

Create and manage an environment that promotes innovation
Lead people development and talent management
Select and coach first line managers
Build teams to achieve goals and objectives

Module 4: IMPROVE TEAM EFFECTIVENESS ▼

Recruit and select candidates to fill defined positions
Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks
Apply the principles and concepts of emotional intelligence to the management of self and others
Promote a learning culture in an organization

Module 5: IMPROVE WORKPLACE RELATIONSHIPS ▼