Strengthen Supplier Collaboration
Build and maintain effective relationships across your supply chain to improve performance and reduce risk. This course equips professionals with the tools to manage partnerships, align objectives and foster long-term value in supply chain operations.
What is this course about?
This course explores the dynamics of supply chain relationships and their impact on operational success. Learners will study strategies for supplier evaluation, contract negotiation, communication and conflict resolution. Through real-world case studies and practical frameworks, participants will develop the ability to build strong and mutually beneficial supply chain partnerships.
Why take this course on supply chain relationship management?
Strong supplier relationships are essential for stability, resilience and cost-effectiveness. Whether advancing through project management courses or business management courses, this training adds value by enhancing the ability to manage external partnerships as effectively as internal teams.
What you will gain from this course:
- Understand the role of supplier relationships in the supply chain
- Evaluate and select suppliers using strategic criteria
- Communicate clearly to align goals and expectations
- Resolve disputes and manage performance proactively
- Build long-term partnerships that support operational efficiency
Overview
Interpreting organisational strategy to identify issues and focuses for relationship management. Through interactive lessons, case studies, and real-world applications, you’ll explore key topics such as supplier collaboration, negotiation techniques, conflict resolution, risk management, and technology’s role in relationship management. Whether you’re a supply chain manager, procurement professional, or business leader, this course will help you enhance partnerships, drive operational efficiency, and create long-term value.
Description
Interpreting organisational strategy to identify issues and focuses for relationship management, analyzing the relationship between supply chain partners and effective contract management, cultivating and sustaining positive customer relationships, and scrutinising ethical and professional issues in supplier and customer relations are critical aspects of strategic and ethical management in business relationships.
- The overall business strategy of an organisation is interpreted to inform the development and strengthening of strategic supply chain partner relationships
- The importance of the various supply chain components is analysed to determine their effect on the business strategy
- Various internal and external stakeholders are identified to determine their role in the supply chain
- Key relationship issues that must be addressed are identified to optimise profit
- The need for better contracts management is analysed to ensure improved corporate governance
- The process that will facilitate effective contracting is examined to improve turn-around times
- Various processes and tools for contract management are evaluated to reflect the advantages and disadvantages of each
- Processes for the effective monitoring and controlling of supplier performance are assessed
- Additional approaches to improve supplier relationships are recommended to ensure optimal utilisation of supplier networks
- Ways in which suppliers can be assisted are discussed to reflect how they could maximise their effective contributions within the supply chain
- Practical processes for ensuring effective customer relationships within the supply chain are followed
- Service Level Agreements are produced and negotiated to reflect the interests of both the organisation and the customer
- Customer relationships are implemented through processes and strategies that facilitate the building and maintaining of effective long term relationships
- Internal and external customers are identified to determine activities required for building and maintaining relationships
- Ethical and professional dilemmas are interrogated and examined to ensure compliance to the Codes of Ethics
- Benchmarks regarding the establishment of policies and procedures are analysed to ensure ongoing ethical conduct
- Ethical and professional issues are examined to reflect their relationship to corporate governance and legal requirements
- Recommendations are made to reflect actions that will enhance relationships within ethical parameters
- Non-accredited: Short course only
- Duration: 1h 50m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
