Handle Complaints and Problems

Handle Complaints and Problems | Customer Service and Business Communication Online Course

In today’s customer-focused business environment, the ability to handle complaints and resolve problems effectively is essential to building trust and maintaining strong client relationships. This Handle Complaints and Problems course is designed for individuals seeking to strengthen their communication, problem-solving, and conflict resolution skills within a professional setting. Whether you work in retail, customer service, administration, or management, this course empowers you to manage challenging situations with confidence and professionalism.

By mastering key techniques in customer interaction and dispute resolution, you’ll learn to turn negative experiences into opportunities for service recovery and loyalty-building. This course helps you remain calm under pressure, listen actively, and respond with empathy and clarity—skills that are highly valued in all areas of business.

What You’ll Learn

Through this course, you’ll gain practical experience in:

  • Understanding the nature and causes of complaints

  • Communicating clearly and professionally in difficult conversations

  • Applying problem-solving strategies to identify root causes and solutions

  • Using emotional intelligence to manage client expectations and de-escalate tension

  • Documenting and following up on complaints in line with company policy

These skills enable you to enhance customer satisfaction and uphold your organisation’s professional reputation.

Who Should Enrol

This course is ideal for:

  • Customer service representatives and front-line staff

  • Office administrators and receptionists

  • Business professionals seeking to strengthen interpersonal skills

  • Team leaders and supervisors responsible for conflict resolution

  • Anyone working in environments where client feedback is critical

If you’re ready to improve your confidence in handling complaints, build strong client relationships, and demonstrate professionalism under pressure, this course is for you. Enrol today and turn every challenge into a chance to excel.

Overview

Gain the skills to professionally handle customer complaints and problems, effectively manage relevant documentation, and communicate clearly to resolve issues and build customer satisfaction. This course provides practical techniques for problem-solving, managing customer feedback, and maintaining clear, constructive communication.

Handling customer complaints and problems effectively is essential for maintaining customer loyalty and enhancing brand reputation. This course equips you with the skills needed to manage complaints, resolve problems, and communicate confidently in challenging situations. You’ll learn about the importance of documentation, including how to record, report, and review complaints for continuous improvement. Through practical exercises, discover methods for identifying the root cause of complaints, handling difficult conversations, and transforming problems into opportunities for customer satisfaction and loyalty.

Course Content

  • Non-accredited: Short course only  
  • Duration: 1h 55m
  • Delivery: Classroom/Online/Blended
  • Access Period: 12 Months 
SpecCon Short Course
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