Business Performance Management
Business Performance Management (BPM) refers to the processes, methodologies, metrics, and systems used by organisations to monitor, manage, and improve their overall performance. It involves setting strategic goals, measuring progress through key performance indicators (KPIs), analysing outcomes, and making informed decisions to achieve business objectives efficiently and effectively.
BPM plays a crucial role in ensuring that all departments and employees are aligned with the organisation’s strategic direction. It encompasses financial planning, operational analysis, performance reporting, and the continuous evaluation of business activities to drive improvement and competitive advantage. By using BPM, businesses can identify strengths and weaknesses, respond proactively to market changes, and enhance productivity across all areas of operation.
The company adopted a Business Performance Management framework to align its goals and outcomes.
This phrase means that the company implemented a structured approach—known as a Business Performance Management (BPM) framework—to ensure that its day-to-day operations and long-term strategies are directly contributing to its overall objectives. By using this framework, the company is able to clearly define its goals, monitor progress through performance metrics, and make informed decisions to improve efficiency and effectiveness. The alignment between goals (what the company wants to achieve) and outcomes (what is actually being achieved) helps to ensure that all departments and employees are working towards a common purpose, ultimately enhancing organisational performance.
What you will gain from this course:
- Understanding Business Objectives:
- Learn how to define, align, and prioritise organisational goals and strategies.
- Performance Measurement Techniques:
- Gain skills in using key performance indicators (KPIs), benchmarks, and scorecards to monitor success.
- Strategic Planning and Execution:
- Understand how to translate business strategy into measurable actions and outcomes.
- Data Analysis and Reporting:
- Learn to collect, analyse, and present performance data to support decision-making.
- Continuous Improvement:
- Study methods such as the PDCA (Plan-Do-Check-Act) cycle, Six Sigma, or Lean principles to enhance efficiency.
- Use of BPM Tools and Software:
- Get hands-on experience with tools like dashboards, performance management systems, and Excel for business analytics.
- Leadership and Communication Skills:
- Develop the ability to communicate performance insights effectively across departments and leadership levels.
- Problem Solving and Decision-Making:
- Improve your analytical thinking to identify issues, determine root causes, and implement solutions
Overview
This unit standard is for all persons involved in administration in commercial or non-commercial organisations.
Description
This unit standard is for all persons involved in administration in commercial or non-commercial organisations. On successful completion of the unit standard, learners will be able to: Plan and organise their own work. Establish and maintain working relationships. Maintain files and records.
Course Content
- Knowledge of the business environment is demonstrated with relation to people, legislation, and documentation.
- Planning aids are described and used in line with scheduling techniques, time management and work prioritisation, to plan and monitor work.
- Routine and unexpected tasks are identified and prioritised according to organisational procedures.
- Work plans change accordingly where changes in priority occur.
- Anticipated difficulties in meeting deadlines are promptly reported to the appropriate person.
- Assistance is asked for, where necessary, to meet specific demands and deadlines.
- Team working, relationship and conflict management, and communication styles are described in relation to the specific organisational culture and context.
- Information is provided to internal and external customers in line with routine requirements and on-off requests.
- Information, advice and resources required are elicited from the appropriate people
- Commitments to others are met within agreed timescales.
- Communication methods and styles employed, are appropriate to the individual situation.
- Any communication difficulties are acknowledged and action is taken to resolve them.
- Opportunities are taken to promote the image of the department and organisation to internal and external customers.
- Confidentiality and data protection requirements are strictly adhered to.
- Information sorting, handling and storage procedures are explained in line with organisational policy.
- New documentation and records are filed in the filing system in line with organisational procedures.
- Item movements are monitored and recorded where necessary.
- Documentation and records are stored and kept according to organisational and legal requirements.
- Out of date information is dealt with in accordance with organisational procedures.
- Opportunities for improving filing systems are identified and brought to the attention of the appropriate person.
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
