Internal and External Sales Support Interaction | Online Course
This course covers the roles and responsibilities of internal and external sales support functions, highlighting how they contribute to overall sales success. Learners will explore communication protocols, documentation processes and tools that facilitate smooth collaboration. Real-world examples demonstrate how internal teams such as logistics, finance and customer service interact with external sales agents and clients to resolve queries, fulfil orders and provide timely support. The course also introduces common challenges in support interaction and offers solutions to improve responsiveness and service quality.
What is the difference between internal and external examples?
The difference between internal and external examples lies in who is involved and where the interaction occurs within a business. Internal examples involve interactions or support within the same organisation, such as a sales support team assisting sales representatives with product information or order processing, emphasising teamwork and collaboration among departments. External examples, on the other hand, involve communication or support with parties outside the organisation, including customers, clients, suppliers, or partners, such as responding to enquiries or coordinating with distributors. This course covers both types of interaction, equipping you with effective communication and support strategies for working with internal teams and external stakeholders.
How should sales representatives engage with internal and external departments?
This course will help you streamline workflows and improve the way sales support functions operate across organisational boundaries. By enhancing your understanding of how internal and external teams collaborate, you will be better prepared to meet customer expectations, reduce errors and maintain a high standard of professionalism. Whether you are sales representative, customer support, or account management, the course provides practical insights that directly support operational efficiency and customer satisfaction.
Who Should Enrol:
- Sales support staff
- Customer service professionals
- Internal coordinators and logistics teams
- External sales representatives and account managers
Learning Outcomes:
- Understand the roles of internal and external sales support in the sales process.
- Apply effective communication and coordination techniques between departments.
- Use essential tools and documentation for sales support operations.
- Develop problem-solving skills to manage service delays and issues.
- Implement strategies to improve team collaboration and customer service delivery.
This online course provides comprehensive training on the coordination and interaction between internal and external sales support roles. Learn how to improve communication, resolve issues efficiently and provide effective support that aligns with organisational goals and client needs.
Course Content
- The vehicle model is identified according to standard specifications
- The client’s description of a part is understood/interpreted in order to issue the correct part
- Product verification is confirmed by using open-ended probing questions
- Vehicle systems are explained in terms of their various parts, operation and their relationship to the system
- Specific components within vehicle systems are identified according to standard company procedures
- System components are located according to standard company procedures
- The organisation’s method to identify vehicle system parts is explained in terms of processes and procedures
- Parts, part number and quantity required are determined on the system according to standard procedures
- Parts are physically verified in terms of the vehicle parts identification system
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
