Diverse Office Communication | Strengthen Your Communication Skills for Business Studies Success
Master professional communication techniques essential for thriving in business studies and modern office environments. This course supports learners aiming to improve clarity, collaboration, and professionalism in diverse workplace settings.
What is the Course About
This course explores the key principles of office communication within the context of business studies. It teaches practical communication techniques that ensure messages are delivered clearly and professionally, both verbally and in writing. Whether you’re liaising with colleagues, clients, or external partners, you will learn to communicate with confidence and cultural awareness, through practical examples and everyday office scenarios, you will develop the essential interpersonal and communication skills required for administrative and business support roles.
Skills You Will Gain from this Course
- Communicate confidently in verbal and written formats within a business environment
- Understand cultural diversity and apply inclusive communication techniques
- Deliver clear, structured messages across multiple communication channels
- Improve active listening and feedback skills for better teamwork and collaboration
- Apply tone, professionalism, and etiquette in digital communication
- Strengthen your business studies knowledge through real-world communication practice
Who Should Enrol
- Students and professionals in business studies looking to develop office-ready communication skills
- Office administrators and clerical staff
- Team leaders, supervisors, and HR professionals
- Customer service and reception personnel
- Anyone working in a culturally diverse or fast-paced administrative environment
Overview
Competence at this level will help learners to analyse and make mature judgements about complex, human, personal, social and environmental issues and to express and motivate own opinions.
Description
This unit standard will be useful to learners who communicate confidently and fluently in writing/signing in almost any formal and informal situation. Competence at this level will help learners to analyse and make mature judgements about complex, human, personal, social and environmental issues and to express and motivate own opinions. Learners at this level write/sign expressively and with conviction on topics of interest. They cope well with exploring complex themes and issues in various writing/signing styles that stimulate and maintain the interest of their readers/audience. Through a drafting and editing process their writing/signing shows significant improvement.
- Imaginative texts are convincing, and appropriate to the topic and purpose.
- Expository/factual texts are convincing and well developed with respect to clearly articulated transactional purposes, using fully developed paragraphs and resulting in a unified text.
- Writing/signing on personal interests is convincing in terms of issues and concerns addressed.
- The narrative voice or register chosen is appropriate to context, purpose and audience.
- Imaginative texts are convincing, and appropriate to the topic and purpose.
- Expository/factual texts are convincing and well developed with respect to clearly articulated transactional purposes, using fully developed paragraphs and resulting in a unified text.
- Writing/signing on personal interests is convincing in terms of issues and concerns addressed.
- The narrative voice or register chosen is appropriate to context, purpose and audience.
- Points in argument are logically and deliberately sequenced to build up to a convincing conclusion.
- Devices are employed to create particular rhythmic or tonal effects.
- Stylistic devices that enhance meaning are used effectively.
- Text is checked for coherence, logical sequence and structure. Weaknesses and/or errors are identified and adjustments improve coherence and flow.
- Information is rearranged in ways that promote interest in, and impact of, the text for a defined purpose, target audience and context.
- Layout, spelling, punctuation, appropriate SASL structures (such as non-manual features) and syntax are checked for accuracy and readability. Major grammatical and linguistic errors are identified and changes made as required.
- The completed text is checked against the purposes for writing/presenting to verify that these purposes have been satisfied.
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
