Communicate the workplace |Workplace communication
Clear and respectful communication is the foundation of successful teams and efficient office administration. The Communicate Verbally and Non-Verbally in the Workplace course is designed for individuals who want to strengthen their interpersonal communication skills and build professional relationships in a variety of work settings. Whether you’re speaking with colleagues, clients, or leadership, this course equips you to express yourself with confidence and clarity—both verbally and non-verbally.
By mastering communication techniques, you’ll be able to navigate workplace dynamics, enhance collaboration, and support a positive office environment.
What You’ll Learn
Through this course, you’ll gain practical experience in:
- Communicating clearly and professionally in face-to-face conversations.
- Using active listening techniques to build understanding and rapport.
- Recognising and using appropriate non-verbal cues such as body language, tone, and facial expressions.
- Adapting your communication style to suit different audiences and workplace situations.
- Giving and receiving feedback in a constructive and respectful manner.
- Supporting team cohesion and professional interactions through effective communication.
These skills help you become a more effective contributor to any team and enhance the overall function of office administration.
Who Should Enrol
This course is ideal for:
- Office administrators and support staff communicating across teams.
- New employees looking to develop professional workplace communication habits.
- Team leaders and supervisors who facilitate meetings and guide teams.
- Customer service and front-desk professionals handling in-person or phone communication.
- Anyone in an office administration role seeking to build confidence in workplace communication.
If you’re ready to communicate with impact, strengthen your professional presence, and contribute to a positive workplace culture, this course is for you. Enrol today and master the communication skills that keep offices running smoothly.
Description
Potential barriers to communication include cultural differences, word choice, voice modulation, language differences, and a lack of active listening. These factors can impede effective interaction and lead to misunderstandings or misinterpretations. Communication can occur in various forms, including verbal face-to-face conversations, telephonic communications, written letters, and facsimiles. Each method has its own set of challenges and advantages, requiring different skills and approaches to ensure clarity and understanding.
Course Content
- The communication method selected is appropriate for the target audience
- Barriers to communication are overcome
- Information is gathered from subordinates
- Instructions are given
- Feedback is received to confirm the effectiveness of the communication
- Requests for information are made
- Confirmation of instructions is written
- Information is given in the prescribed format
- A conversation is engaged in up to its logical conclusion
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
