Customer Information Management within Corporate Governance | Online Course
Learn to manage customer data ethically and securely. This course covers compliance, governance, and best practices for responsible information management.
What is the Course About?
This course offers a comprehensive overview of customer information management within the context of corporate governance. Learners will examine data protection laws, internal controls, and risk management practices that ensure customer information is stored, accessed, and used responsibly. Key focus areas include compliance with POPIA, data accuracy, privacy rights, and the role of corporate governance in supporting ethical data practices. Practical case studies help reinforce responsible data stewardship in organisational settings.
Why take this course on customer information management?
In today’s data-driven world, effective customer information management is critical to business reputation and compliance. This course helps professionals navigate legal requirements, apply governance standards, and build customer trust through ethical data handling. It’s ideal for those involved in customer service, IT, compliance, or management roles.
What you will gain from this course:
- Understand the importance of customer data within corporate governance frameworks
- Apply data protection principles aligned with POPIA and other regulations
- Manage customer information ethically, securely, and transparently
- Strengthen internal data handling procedures and compliance practices
- Promote trust and accountability through responsible information management
Overview
Gathering information from customers through effective questioning techniques, providing information to others, recording customer details accurately, and referring or escalating specific requirements as needed are essential tasks in ensuring effective communication and service delivery within a contact center or customer service setting.
Description
This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification or working within a Contact Centre environment, where the acquisition of competence against this standard will add value to the learner’s job. This unit standard is intended to enhance entry-level service within the Contact Centre Industry. The qualifying learner is capable of eliciting information from customers. Offering information to others. Recording information from customers. Referring to escalating requirements.
- The information elicited is accurate and specific to the customer’s requirements
- Information is elicited within company-specific timeframes
- Information is consistent and logical and is presented with clarity
- Information complies with company-specific requirements and formats
- Information is offered within company-specific timeframes
- Information is repeated to the customer to ensure the information has been accurately recorded
- Information is recorded within company-specific timeframes
- The information recorded is relevant and consistent with company-specific formats and requirements
- Escalation situations are correctly identified
- Escalations are conducted correctly according to company-specific procedures and guidelines
- Customers are informed of the escalation of their specific requirements and the timeframes within which this will occur
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
