Apply the principles and concepts of emotional intelligence to the management of self and others
Overview
This course explores the principles and concepts of emotional intelligence, focusing on their application in managing oneself and others. Participants will learn to understand and regulate their emotions, develop empathy, and enhance interpersonal relationships. The course aims to equip individuals with the skills necessary for effective leadership, improved communication, and conflict resolution in both personal and professional settings.
Description
This comprehensive course delves into the principles and concepts of emotional intelligence, offering in-depth insights into how these skills can be harnessed for effective self-management and the management of others. Emotional intelligence, encompassing self-awareness, self-regulation, motivation, empathy, and social skills, is crucial for personal and professional success. Participants will begin by exploring the foundational theories of emotional intelligence, understanding how emotions influence behavior and decision-making. The course then moves into practical applications, providing tools and techniques for developing greater self-awareness and emotional regulation. Through a combination of lectures, interactive exercises, and real-world case studies, learners will gain the ability to identify and manage their own emotions effectively, leading to improved mental well-being and resilience. In addition to self-management, the course places a significant emphasis on the management of others. Participants will learn to recognize and understand the emotions of those around them, fostering empathy and enhancing interpersonal relationships. The curriculum covers essential skills such as active listening, effective communication, and conflict resolution, enabling learners to build and maintain positive and productive relationships in various settings. By the end of the course, participants will be equipped with a robust set of emotional intelligence skills that can be applied to leadership and teamwork. They will be prepared to create a supportive and emotionally intelligent work environment, driving better collaboration, increased morale, and higher overall performance. This course is ideal for professionals seeking to enhance their leadership capabilities, improve their interpersonal skills, and achieve greater success in their personal and professional lives.
Course Content
Unit 1: Introduction to emotional intelligence
- Principles of emotional intelligence in life and work relations.
- The importance of emotional intelligence
Unit 2: The role of emotional intelligence in interpersonal relationships in life and work situations
- The role of emotional intelligence in interpersonal relationships in life and work situations.
- Techniques for giving and receiving feedback.
- Useful techniques for giving feedback.
- Receiving feedback
Unit 3: The impact of emotional intelligence on life and work interactions
- Emotional intelligence impact on life and work interactions.
- Emotional intelligence at the workplace.
- Conflict within the workplace.
- Consequences of applying emotional intelligence.
Unit 4: Evaluation of own level of emotional intelligence in order to determine development areas
- Emotional intelligence evaluation determining development areas.
- Methods of measuring emotional intelligence.
- Target scoring.
- Signs of low EQ.
- Techniques for improving own emotional intelligence.
- Improve your emotional intelligence
Accreditation
- Non-accredited: Short course only
- Duration: 01h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
