Advise, Train and Contract Service Providers | Course South Africa
Learn to professionally manage external service providers with practical skills in advising, training and contracting. This online course covers essential tools for vendor engagement, contract preparation and performance oversight. This course equips learners with the ability to assess service provider needs, offer onboarding and training and establish clear contractual agreements. You will learn to align external services with organisational goals while ensuring compliance with legal and operational standards across sectors in South Africa.
What is a contract service provider?
A contract service provider is an individual or company hired under a formal agreement to deliver specific services to an organisation for a set period or project. Unlike permanent employees, contract service providers operate independently and are responsible for fulfilling the terms outlined in the contract, such as scope of work, timelines and payment.
This course explains how to identify, assess and manage contract service providers effectively, covering areas such as drafting service agreements, monitoring performance and ensuring compliance with organisational and legal standards.
What You Will Learn
By completing this course, you will be able to:
- How to identify and select suitable service providers
- Advising service providers to meet business needs
- Designing and delivering effective training
- Drafting and managing service level agreements (SLAs)
- Ensuring compliance with legal and ethical standards
- Evaluating provider performance and maintaining quality
- Building and managing strong business relationships
Who Should Enrol
This course is ideal for:
- Business studies students seeking practical skills
- Aspiring or current office administrators
- Junior managers and team leaders
- Entrepreneurs working with external service providers
- HR and procurement support staff
- Anyone involved in managing contracts or vendor relationships
Description
This course provides essential knowledge and practical skills for those responsible for advising, training and contracting service providers in administrative or office-based environments. Focused on real-world applications, the course equips participants with the confidence and tools to manage provider relationships effectively, ensure compliance and maintain service quality. Ideal for administrative professionals seeking to enhance their operational capabilities.
Course Content
- The nature of services to be provided, related to specific programmes, projects, etc, is identified with a view to obtaining an outside provider to deliver the service.
- Relevant stakeholders and role players are informed and their input incorporated regarding the appropriateness of the need for service providers.
- An outsource analysis is performed and justification document prepared.
- Budget is obtained for service provision.
- The relevant supply chain protocols and procedures are consulted to determine levels of authority, methodology for sourcing service providers (eg. tendering) and overall compliance criteria.
- The nature of the service provision is divided into relevant clusters in accordance with the nature of the services.
- The specifications for the services required are outlined for possible service providers.
- Specifications are broken down into tasks or a statement of work.
- Updates are considered during the phases of the the contracting process.
- Most appropriate method to source the providers is identified for appropriate use.
- Most appropriate method to source the providers is implemented when required.
- Typical solicitation and bidding documents are identified and prepared.
- Solicitation techniques are understood and applied.
- The appropriate use of negotiation in sourcing is understood and explained.
- Applications/tenders assessed for most appropriate provider that meets needs.
- Recommendation is made as to the most appropriate provider.
- The service provider agreement is signed by appropriate authority figure.
- The decision of the appointment team is conveyed to all tenderers in writing.
- The negotiation process is understood and explained.
Accreditation
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
