Customer Satisfaction | Master Customer Service Skills to Deliver Exceptional Support
Build strong customer relationships and exceed expectations by mastering professional customer service skills. This course is perfect for young professionals or students eager to improve their ability to communicate effectively, handle complaints with confidence, and deliver a consistent, high-quality customer experience across various industries.
What is the Course About
This course provides a comprehensive understanding of customer service essentials, designed to help participants develop the confidence and competence required to handle a wide range of customer interactions. You will learn how to respond to enquiries, resolve conflicts professionally, and manage challenging scenarios while maintaining a positive brand image. Through real-life examples and interactive activities, you will gain practical experience that can be applied immediately in the workplace.
Skills You will Gain from this Course
- Apply core customer service skills to real-world situations
- Communicate clearly, professionally, and empathetically
- Manage customer complaints and difficult conversations effectively
- Understand and respond to customer needs and expectations
- Improve your active listening and problem-solving techniques
- Build long-term customer satisfaction and loyalty
- Enhance teamwork and collaboration in a service environment
Who Should Enrol
- tudents and young professionals seeking a career in customer service
- Frontline staff in retail, hospitality, or call centres
- Office support staff dealing with internal and external clients
- Anyone aiming to boost their customer service skills and contribute to higher customer satisfaction
Description
This comprehensive online course provides sales and retail professionals with the knowledge and tools to improve customer satisfaction. You will learn how to create positive experiences, communicate effectively, and manage feedback constructively. By mastering these skills, you can build stronger client relationships, increase repeat business, and contribute to your organisation’s success.
Course Content
- Introduction to building customer loyalty
- Moments of truth
- The 9 essential needs of customers
- Company values
- Self-confidence and self-esteem
- Dealing with irate customers (RELAX)
- Building customer loyalty: conclusion
Accreditation
- Non-accredited: Short course only
- Duration: 01h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
