Oral Communication in Office Administration
Strong communication is at the heart of every successful office. This module helps you master oral communication—the way you speak, listen, and respond—as well as text evaluation, which means understanding and checking written content. These are essential skills if you’re considering a career in office administration, whether you’re answering phones, drafting emails, or reporting to management.
Why Oral Communication Matters in Office Administration
Your voice matters—whether you’re:
Talking to clients
Giving updates to your team
Asking questions during meetings
Learn to speak clearly, confidently, and respectfully.
Text Evaluation: Reading Between the Lines in Office Work
Being good at writing is one thing. But being able to evaluate—or carefully read and assess—text is next-level. This means spotting errors, checking tone, understanding the message, and making sure a document suits its purpose. Whether you’re proofreading an email or reviewing a report, this skill is a must in office administration. Young learners will get to practice with real examples and learn how to make written communication clear, correct, and professional.
Overview
Learners at this level are aware of their audiences and purposes for communication.
Description
Learners at this level are aware of their audiences and purposes for communication. They listen effectively and critically. They are able to identify or adopt the style and language register required in different situations. They can usually identify the assumptions and inferences in what people say/sign. They speak/sign fluently and confidently in both formal and familiar settings and can articulate their purpose and meaning clearly. They can use language to convey detailed information, and to express their ideas and feelings. They control complex sentence structures and language conventions in their spoken/signed communication
Course Content
- Responses show a clearly developed understanding of complex issues under discussion in one-on-one or group situations. Own understanding is clarified and further developed during discussions and opportunity is provided during interactions for the clarification of one another’s understanding.
- Discussions and/or conflicts are managed sensitively and in a manner that supports the goal of group or one-on-one interaction.
- Characteristics of a speaker’s/signer’s style and tone/register that attract or alienate an audience are identified with reference to the particular effect of each feature in creating audience response.
- The underlying assumptions, points of view and subtexts in spoken/signed texts are identified and challenged when appropriate to clarify understanding, remove bias and/or sustain interaction.
- Own responses to spoken/signed texts are analysed in relation to audience, purpose and context. Inappropriate responses are identified and adjusted accordingly.
- When confronted by opposing views, own position is put forward with confidence in a manner appropriate to the interaction.
- Tone/register, approach or style is appropriate to context, and is adapted to maintain oral/signed interaction when it breaks down or is difficult to initiate or maintain. Pedantic, illogical or aggressive language is identified and modified to sustain interaction.
- Planning of content and presentation techniques is evident in formal communications.
- The impact of non-verbal cues/body language and signals on audiences is analysed and used appropriately.
- The influence of rhetorical devices is analysed and used for effect on an audience.
- Points of view in spoken/signed texts are identified and meaning described in relation to context and purpose of the interaction.
- Values, attitudes and assumptions in discourse are identified and their influence on the interaction described.
- Techniques used by speakers/signers to evade or dissipate responsibility for an issue are identified and interpretations of the text reflect this insight.
- The impact (eg clarity of purpose, speaker’s/signer’s capability) is described, explained and judged.
- Non-accredited: Short course only
- Duration: 1h 30m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
