Managing Workplace Conflicts Short Course
This course on managing workplace conflicts primarily equips young professionals with the communication skills and emotional intelligence needed to handle tensions professionally and maintain team harmony. Furthermore, it’s ideal for those entering the workplace or who are learning how to start a business.
What Is Workplace Conflict?
- Differences in values, priorities, or work styles
- Stress, deadlines, or workload pressure
- Poor leadership or unclear roles
Communication Skills That Help Resolve Conflict
- Actively listen without interruption
- Remain calm and professional under pressure
- Use neutral language to express concerns
- Ask questions that open dialogue instead of causing defensiveness
- Mediate fairly between two parties
What You’ll Learn in This Workplace Conflict Management Course
- A clear understanding of the causes of conflict
- Conflict resolution strategies tailored for the workplace
- Confidence to address issues early and constructively
- Experience applying your communication skills in tough conversations
Overview
Effective conflict management involves recognizing early signs of conflict and addressing them promptly. This helps prevent escalation and fosters a collaborative environment. For instance, active listening and empathy are essential skills that help in understanding the perspectives of all parties involved.
Description
Conflict management is, firstly, the process of identifying, addressing, and resolving disagreements or disputes between individuals or groups in a constructive and effective manner. Moreover, it involves applying communication, problem-solving, and negotiation skills to minimize the negative aspects of conflict while, at the same time, enhancing its potential benefits.
- Possible sources of conflict
- Positive and negative characteristics of conflict in the workplace
- Conflict which may arise in personality types
- Various business conflict modes
- (incl. 2.2.1) Useful steps to be taken to manage conflict
- 2.2.2 Managing your own conflicts
- 2.2.3 Specific personalities and strategies on how to deal with them
- 2.3 Different stages of conflict
- Introduction – methods available to resolve conflict in terms of the Labour Relations Act
- The most appropriate strategy to resolve a particular conflict
- Action plans for conflict resolution
- The role organisational policies and procedures play in preventing/resolving conflicts
- Personal attributes of a good conflict manager
- Conducting a skills audit
- The negative attributes which should be avoided or controlled by an effective conflict manager
- Non-accredited: Short course only
- Duration: 03h 20m
- Delivery: Classroom/Online/Blended
- Access Period: 12 Months
