<span data-sheets-value="{"1":2,"2":"This unit standard is intended to provide a conceptual knowledge of the areas covered. For those working in or entering the workplace in the area of systems development. Qualifying learners are able to demonstrate the ability to interpret given cost/benefit analysis documentation, prepare a time estimate for an element of work, prepare a cost estimate for an element of work and demonstrate an understanding of the effect of late delivery of an element of work. The performance of all elements is to a standard that allows for further learning in this area."}" data-sheets-userformat="{"2":15233,"3":{"1":0},"10":2,"11":4,"12":0,"14":{"1":2,"2":0},"15":"Calibri, sans-serif","16":11}">Read, analyse and respond to a variety of texts Short course online Learners are critical, reflective and responsive readers and/or viewers of written/signed and visual texts. They are able to draw comparisons between texts, and to compare and contrast themes and issues in texts with those in the contexts in which they live and work. They identify and analyse style and tone/sign size and pace and account for their effectiveness in different texts. They are willing to challenge the assumptions and values expressed in texts. They are especially critical readers/viewers of both the written/signed and/or visual mass media. They can access, process and use information from a wide variety of texts.

Enhancing Communication Skills for Office Administration

Strong communication is at the heart of every successful office. This session helps office administrators improve how they read, understand, and respond to everyday messages whether by email, letter, or internal notes. You will learn how to write clearly, reply politely and professionally, and handle different types of workplace communication with confidence. It’s all about building trust, avoiding misunderstandings, and keeping things running smoothly.

Say it right, keep it running smoothly

Good communication is the key to a well-run office. This course teaches you how to read messages carefully and respond clearly and politely. When you say the right thing, at the right time, it helps the whole team work better together and keeps daily tasks running without a hitch.

What is the Course About

Focuses on improving everyday communication in office administration roles
Teaches how to read and understand written messages clearly
Builds skills for writing polite, clear, and professional responses
Helps you communicate confidently by email, memo, letter, or report

Overview

Read, analyse and respond to a variety of texts Short course online Learners are critical, reflective and responsive readers and/or viewers of written/signed and visual texts. They are able to draw comparisons between texts, and to compare and contrast themes and issues in texts with those in the contexts in which they live and work. They identify and analyse style and tone/sign size and pace and account for their effectiveness in different texts. They are willing to challenge the assumptions and values expressed in texts. They are especially critical readers/viewers of both the written/signed and/or visual mass media. They can access, process and use information from a wide variety of texts.

Description

Developing the ability to thoroughly analyse texts created for different purposes, audiences, and contexts. They will identify and explain the values, attitudes, and assumptions present in these texts, and assess how the content, language, and style influence the responses of readers or viewers.

Course Content

Unit 1: Critically analyse texts produced for a range of purposes, audiences and contexts

Reading and/or viewing strategies appropriate to the purposes for reading/viewing are adopted
Organisational features of texts are identified. The role of each of the features is explained in relation to usefulness in making meaning of readings and/or viewing
Synthesis of information from texts, and generalisation of patterns and trends, result in appropriate conclusions about purpose, audience and context

Unit 2: Identify and explain the values, attitudes and assumptions in texts.

An understanding of surface and embedded meaning in the text is reflected in presentations of viewpoints
Values and views in selected texts are identified and explained in terms of the impact on meaning and target audience
Evidence cited from texts in defence of a position is relevant

Unit 3: Evaluate the effects of content, language and style on readers'/viewers' responses in specific texts

Content is outlined and its possible effects on different readers/viewers are explored
The impact of different writing/signing techniques on reader/viewer perspective are identified and explained in terms of the particular effect produced by each
The influence of specific language structures and features is analysed
The effect of selected production techniques in visuals is explained

Accreditation

Non-accredited: Short course only
Duration: 1h 30m
Delivery: Classroom/Online/Blended
Access Period: 12 Months