SpecCon Holdings

Retail Manager Qualification

NQF Level 5 | W&R SETA

Retail Manager

Executive qualification for retail chain store management, covering leadership, operations, financial management, and strategic planning. Develop comprehensive management skills for leading retail chain stores and driving business performance.

106

Credits

20-24

Months

NQF 5

Level

Qualification Overview

The Occupational Certificate: Retail Manager (Retail Chain Store Manager) (NQF Level 5) provides comprehensive knowledge and skills for executive management roles in retail chain store environments. This qualification is designed for individuals seeking senior management positions in retail operations, strategic planning, and business leadership.

Students will gain advanced skills in leadership, stakeholder relations, operations management, service standards, sales and marketing, financial management, and asset management while developing executive competencies for retail chain store management.

Learning Modules

Module 1: Leadership (18 Credits)

• Concepts and principles of leading teams in a retail chain store environment (7 Credits)
• Manage retail chain store employee performance (3 Credits)
• Processes and procedures for leading teams in a retail chain store environment (8 Credits)

Module 2: Stakeholder Relations (10 Credits)

• Concept and principles of communication in retail (4 Credits)
• Maintain effective retail chain store stakeholder relations (2 Credits)
• Processes and procedures for maintaining effective retail chain store stakeholder relations (4 Credits)

Module 3: Operations Management (15 Credits)

• Concept and principles of retail operations management (4 Credits)
• Manage retail chain store operational processes (2 Credits)
• Processes and procedures for planning and implementing retail chain store operations (9 Credits)

Module 4: Managing Service Standards (12 Credits)

• Concept and principles of managing service standards of a retail chain store (2 Credits)
• Manage retail chain store service standards (2 Credits)
• Processes and procedures for managing retail chain store service standards (8 Credits)

Module 5: Sales and Marketing (13 Credits)

• Concept and principles of implementing promotional activities in a retail chain store (3 Credits)
• Propose improvements to a retail chain store's range and layout (2 Credits)
• Implement plans to improve sales in a retail chain store (2 Credits)
• Processes and procedures for managing sales and promotional activities (6 Credits)

Module 6: Financial Management (13 Credits)

• Concept and principles of improving the financial performance of a retail chain store (3 Credits)
• Implement plans to improve a retail chain store's financial performance (2 Credits)
• Processes and procedures for improving the retail chain store's bottom line (8 Credits)

Module 7: Asset and Stock Management (25 Credits)

• Concepts and principles of stock control in a retail chain store (3 Credits)
• Manage stock control in a retail chain store (3 Credits)
• Manage risk and maintain assets in a retail chain store (3 Credits)
• Processes and procedures for managing stock levels and influencing store range and layout (8 Credits)
• Processes and procedures for managing risk and maintaining assets in a retail chain store (8 Credits)