This skills programme is designed to help individuals manage conflicts and keep teams focused on real results. Equip yourself with the tools to tackle workplace challenges head-on and foster a peaceful, harmonious environment.

Programme Purpose

Upon completion, you will be able to:

• Identify and describe the main sources of conflict
• Differentiate between various types of conflict
• Employ effective strategies for conflict management
• Resolve conflicts using proven workplace techniques
• Formulate and execute comprehensive follow-up plans
• Prepare detailed conflict resolution reports
• Apply emotional intelligence in conflict resolution engagement

Who Should Attend?

This programme is ideal for:

• Managers seeking to improve conflict resolution capabilities
• Supervisors and Team Leaders managing workplace dynamics
• Human Resources (HR) Personnel handling employee relations
• Project Managers coordinating diverse teams