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SpecCon Holdings

Computer Technician Qualification

NQF Level 5 | FASSET

Computer Technician

Comprehensive computer hardware and software support, networking, troubleshooting, and customer service skills for IT professionals in the modern workplace. Master technical expertise with practical hands-on experience.

282
Credits
24-30
Months
NQF 5
Level
Computer technician working on hardware

Qualification Overview

The Computer Technician qualification provides comprehensive training in computer hardware and software support, networking, troubleshooting, and customer service. This program combines theoretical knowledge with hands-on practical experience, preparing graduates for diverse technical support roles in the IT industry.

Learning Outcomes

Upon completion of this qualification, learners will be able to:

  • Install, configure, and maintain computer hardware and software systems
  • Troubleshoot and resolve computer and network technical issues
  • Provide technical support and customer service to end users
  • Maintain computer security and implement green IT practices
  • Set up and manage data communication and networking systems
  • Document technical procedures and maintain service records
  • Apply sustainable computing practices and environmental awareness
  • Deliver effective business communication and customer support

Career Opportunities

This qualification opens doors to technical support and IT service opportunities including:

Computer Technician
IT Support Specialist
Network Support Technician
Help Desk Technician
Field Service Technician
Technical Support Engineer

Core Modules

Module 1: Foundational Digital Literacy and End-User Computing

  • • End User Computing fundamentals (6 credits)
  • • Business Communication and Customer Services (8 credits)
  • • Social Media and Digital Literacy (5 credits)
  • • Professional workplace communication skills

Module 2: Sustainability and Green IT Awareness

  • • Basic Concepts of Sustainable Computer Environment (10 credits)
  • • Green Technologies Process and Procedures (10 credits)
  • • Environmental impact assessment
  • • Energy-efficient computing practices

Module 3: Computer Architecture - Hardware and Software

  • • Basics of Computer Architecture: Hardware (30 credits)
  • • Basics of Computer Architecture: Software (30 credits)
  • • Install Computer Software and Hardware (5 credits)
  • • Component integration and compatibility

Module 4: Data Communication and Networking

  • • Introduction to Data Communication and Networking (15 credits)
  • • Network protocols and standards
  • • LAN and WAN configuration
  • • Network security fundamentals

Module 5: Troubleshooting and Support

  • • Set up Equipment and Check OS Performance (25 credits)
  • • Troubleshoot Computer and Network Faults (30 credits)
  • • Maintain Computer and Network Security (8 credits)
  • • Respond to User Enquiries and Fault Requests (30 credits)

Module 6: Customer and Technical Support Services

  • • Provide Support to End Users (30 credits)
  • • Customer relationship management
  • • Service level agreements
  • • Technical documentation and training

Module 7: Work Standards, Maintenance, and Record Keeping

  • • Ready for Work Standards (5 credits)
  • • Process of Maintaining Computer Systems and Peripherals (15 credits)
  • • Maintain Records of Communication Transactions and Remedial Actions (20 credits)
  • • Quality assurance and compliance procedures

Qualification Details

SETA FASSET
NQF Level Level 5
Credits 282 Credits
Duration 24-30 Months
Delivery Mode Blended Learning
Assessment Competency Based
NLRD ID 101408
Status Accredited
Provider SpecCon

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