The Computer Technician qualification provides comprehensive training in computer hardware and software support, networking, troubleshooting, and customer service. This program combines theoretical knowledge with hands-on practical experience, preparing graduates for diverse technical support roles in the IT industry.

Learning Outcomes

Upon completion of this qualification, learners will be able to:

• Install, configure, and maintain computer hardware and software systems
• Troubleshoot and resolve computer and network technical issues
• Provide technical support and customer service to end users
• Maintain computer security and implement green IT practices
• Set up and manage data communication and networking systems
• Document technical procedures and maintain service records
• Apply sustainable computing practices and environmental awareness
• Deliver effective business communication and customer support