DESCRIBE THE INTERACTION INTERNAL DEPARTMENTS AND EXTERNAL STRUCTURES

• The learner is capable of communicating and liaising with team members, internal departments and external sales support structures in such a manner that it will enhance the effectiveness of the sales function in Sales and Support Services.

Unit 1: Understand the functions and roles of team members and of the internal departments of the organisation. 

• The organisational structure is described as applicable to a typical sales organisation.
• Responsibilities and authority of staff in a typical sales organisation are explained in terms of their roles and functions.
• Not adhering to limits of authority is explained in terms of the impact on a business.
• The interaction between team members and the different internal departments are described in terms of the support it provides to the sales function.

Unit 2: Describe the functions and roles of the external sales support structures. 

• The Responsibilities and authority of the related external sales support structures are explained in terms of their functions and roles. 
• Knowledge of the different external sales support structures is demonstrated in terms of how they support the sales function.

Unit 3: Optimise relationships between stakeholders.

• The importance/benefits of a good relationship with role players are explained in terms of the impact it has on business.
• The ability to manage conflict is demonstrated in terms of how to minimise offence and to maintain respect. 
• Participation and constructive debate with fellow employees is demonstrated within the work environment.