DESCRIBE THE INTERACTION INTERNAL DEPARTMENTS AND EXTERNAL STRUCTURES

  • PURPOSE

  • COURSE CONTENT

  • DELIVERY

  • ACCREDITATION

  • The learner is capable of communicating and liaising with team members, internal departments and external sales support structures in such a manner that it will enhance the effectiveness of the sales function in Sales and Support Services.

Unit 1: Understand the functions and roles of team members and of the internal departments of the organisation. 

  • The organisational structure is described as applicable to a typical sales organisation.
  • Responsibilities and authority of staff in a typical sales organisation are explained in terms of their roles and functions.
  • Not adhering to limits of authority is explained in terms of the impact on a business.
  • The interaction between team members and the different internal departments are described in terms of the support it provides to the sales function.

Unit 2: Describe the functions and roles of the external sales support structures. 

  • The Responsibilities and authority of the related external sales support structures are explained in terms of their functions and roles. 
  • Knowledge of the different external sales support structures is demonstrated in terms of how they support the sales function.

Unit 3: Optimise relationships between stakeholders.

  • The importance/benefits of a good relationship with role players are explained in terms of the impact it has on business.
  • The ability to manage conflict is demonstrated in terms of how to minimise offence and to maintain respect. 
  • Participation and constructive debate with fellow employees is demonstrated within the work environment. 




  • Duration: 5 Day
  • Delivery: Classroom/Online
  • SAQA ID: 259879
  • NQF Level: 3
  • Credits: 4