CULTURAL DIVERSITY IN THE WORKPLACE

Unit 1: Diversity in the workplace

1. Definition of key terms
2. Definition of diversity
3. Diversity as a potential source of discrimination
4. Implications of diversity for external and internal relationships
5. Cultural biases, stereotypes and perceptions, and their influence on
   diversity
6. Suggestions to facilitate cross-cultural communication
7. Being aware of your own potential biases and prejudices
8. Perception and diversity
9. Person’s perception and workforce diversity
10. Embracing a diverse gender workplace

Unit 2: The reality of diversity and its value

1. Introduction
2. Benefits of diversity in employees and
   clients for an organisation
3. Ways of utilising the diverse talents,
   attitudes and values of employees
4. Components of attitude
5. Perspectives
6. Reflection of the community
7. Ways of meeting the diverse needs of
   employees
8. Ways of meeting the diverse needs of
   clients with a range of products and
   services
9. Reflection
10. Examples
11. Encouraging diverse viewpoints in meetings

Unit 3: Managing team members

1. Introduction
2. Tools for managers to overcome
   communication barriers
3. Creation of mutual respect and trust
4. Common beliefs, values, interests and
   attitudes that serve as a basis for leading a
   team
5. Encouraging the expression of diverse
   viewpoints
6. Sensitivity towards and understanding of
   diversity

Unit 4: Dealing with disagreements and conflicts arising from diversity in the unit

1. Introduction
2. Recognising and dealing with all incidents of
   conflict and disagreement
3. Using disagreements and conflict as
   opportunities for learning
4. Identifying and managing all cases of
   discrimination and discriminatory practices