The world’s increasing globalisation requires more interaction among people from diverse cultures, beliefs and backgrounds than ever before. People no longer
live and work in an insular marketplace; they are now part of a worldwide economy with competition coming from nearly every continent. For this reason, profit and
non-profit organisations need diversity to become more creative and open to change. Maximising and capitalising on workplace diversity has become an important
issue for management today.

Unit 1: Diversity in the workplace

  1. Definition of key terms
  2. Definition of diversity
  3. Diversity as a potential source of discrimination
  4. Implications of diversity for external and internal relationships
  5. Cultural biases, stereotypes and perceptions, and their influence on
  6. Suggestions to facilitate cross-cultural communication
  7. Being aware of your own potential biases and prejudices
  8. Perception and diversity
  9. Person’s perception and workforce diversity
  10. Embracing a diverse gender workplace

Unit 2: The reality of diversity and its value

  1. Introduction
  2. Benefits of diversity in employees and
    clients for an organisation
  3. Ways of utilising the diverse talents,
    attitudes and values of employees
  4. Components of attitude
  5. Perspectives
  6. Reflection of the community
  7. Ways of meeting the diverse needs of
  8. Ways of meeting the diverse needs of
    clients with a range of products and
  9. Reflection
  10. Examples
  11. Encouraging diverse viewpoints in meetings

Unit 3: Managing team members

  1. Introduction
  2. Tools for managers to overcome
    communication barriers
  3. Creation of mutual respect and trust
  4. Common beliefs, values, interests and
    attitudes that serve as a basis for leading a
  5. Encouraging the expression of diverse
  6. Sensitivity towards and understanding of

Unit 4: Dealing with disagreements and conflicts arising from diversity in the unit

  1. Introduction
  2. Recognising and dealing with all incidents of
    conflict and disagreement
  3. Using disagreements and conflict as
    opportunities for learning
  4. Identifying and managing all cases of
    discrimination and discriminatory practices

Duration: 1 Day

Delivery: Classroom/Online


5 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of all courses.

1 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of this course.