PURPOSE

The purpose of promoting cultural diversity in the workplace online course is multifaceted and encompasses various goals aimed at creating a more inclusive and harmonious work environment.

COURSE CONTENT

The course on cultural diversity in the workplace is valuable for individuals seeking to enhance their awareness and skills, as well as for organizations looking to build inclusive work environments that leverage the strengths of a diverse workforce. It can help participants navigate the challenges and opportunities presented by cultural diversity while fostering a more equitable and productive workplace.

Unit 1: Diversity in the workplace

  1. Definition of key terms
  2. Definition of diversity
  3. Diversity as a potential source of discrimination
  4. Implications of diversity for external and internal relationships
  5. Cultural biases, stereotypes and perceptions, and their influence on
    diversity
  6. Suggestions to facilitate cross-cultural communication
  7. Being aware of your own potential biases and prejudices
  8. Perception and diversity
  9. Person’s perception and workforce diversity
  10. Embracing a diverse gender workplace

Unit 2: The reality of diversity and its value

  1. Introduction
  2. Benefits of diversity in employees and
    clients for an organisation
  3. Ways of utilising the diverse talents,
    attitudes and values of employees
  4. Components of attitude
  5. Perspectives
  6. Reflection of the community
  7. Ways of meeting the diverse needs of
    employees
  8. Ways of meeting the diverse needs of
    clients with a range of products and
    services
  9. Reflection
  10. Examples
  11. Encouraging diverse viewpoints in meetings

Unit 3: Managing team members

  1. Introduction
  2. Tools for managers to overcome
    communication barriers
  3. Creation of mutual respect and trust
  4. Common beliefs, values, interests and
    attitudes that serve as a basis for leading a
    team
  5. Encouraging the expression of diverse
    viewpoints
  6. Sensitivity towards and understanding of
    diversity

Unit 4: Dealing with disagreements and conflicts arising from diversity in the unit

  1. Introduction
  2. Recognising and dealing with all incidents of
    conflict and disagreement
  3. Using disagreements and conflict as
    opportunities for learning
  4. Identifying and managing all cases of
    discrimination and discriminatory practices

DELIVERY

Duration: 1 Day

Delivery: Classroom/Online

ACCREDITATION

5 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of all courses.

1 Day Courses: Participants will receive a SpecCon Holdings certificate upon completion of this course.

SHORT COURSES
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