apply the principles and concepts of emotional intelligence to the management of self and others

APPLY THE PRINCIPLES AND CONCEPTS OF EMOTIONAL INTELLIGENCE TO THE MANAGEMENT  

  • PURPOSE

  • COURSE CONTENT

  • DELIVERY

  • ACCREDITATIONS

This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

Unit 1: Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.

  • The principles of emotional intelligence are explained with reference to examples from life and work situations. 
  • The concepts of emotional intelligence are described with reference to examples.
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Unit 2: Analyse the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.

  • The importance of personal and interpersonal competencies is explained in relation to interactions in life and work situations. 
  • Techniques for giving and receiving feedback are analysed to identify practices reflecting emotional intelligence.
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Unit 3: Analyse the impact of emotional intelligence on life and work interactions.

  • The positive and negative impact of emotional intelligence is motivated through examples on intrapersonal and interpersonal level. 
  • The consequences of applying emotional intelligence are explained with reference to examples from life and work situations.

Unit 4: Evaluate own level of emotional intelligence in order to determine development areas.

  • Own responses to life and work situations are analysed in terms of the principles and concepts of emotional intelligence.
  • Strengths and weaknesses are analysed with reference to the concepts and principles of emotional intelligence in order to identify development areas.
  • Techniques for improving own emotional intelligence are described in relation to development areas identified.
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Duration: 5 Day

Delivery: Classroom/Online

Apply the organisation's code of conduct in a work environment

SAQA ID: 252031

NQF Level: 5

Credits: 4